This post marks the beginning of Customers Rock! Here you will find my musings about things related to a focus on customers: customer experience, customer-company mishaps, why-don’t-they-do-this writings, customer strategy thoughts, customer service and support stories, marketing, and other topics I haven’t considered yet.
Feel free to engage in the conversation – all viewpoints welcome!
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Thanks, Kevin!
Nice site. Would you like referrals to articles about customer services that don’t rock?