Comments on: Time’s “Person of the Year” is You – so what are companies going to do about it? http://customersrock.net/2006/12/18/time-person-of-the-year-is-you-so-what-are-companies-going-to-do-about-it/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Tue, 31 Aug 2010 18:26:17 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Lewis Green http://customersrock.net/2006/12/18/time-person-of-the-year-is-you-so-what-are-companies-going-to-do-about-it/comment-page-1/#comment-1016 Lewis Green Wed, 03 Jan 2007 13:39:39 +0000 http://customersrock.wordpress.com/2006/12/18/time-person-of-the-year-is-you-so-what-are-companies-going-to-do-about-it/#comment-1016 Becky, Thanks for the shout out and the trackback. As a consultant, I am frequently surprised by companies that apply marketing strategies that are inward looking. And I am often frustrated by those same companies who believe it is about them--their products and services--and not about customers' wants, needs and desires. Becky,

Thanks for the shout out and the trackback. As a consultant, I am frequently surprised by companies that apply marketing strategies that are inward looking. And I am often frustrated by those same companies who believe it is about them–their products and services–and not about customers’ wants, needs and desires.

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