Comments on: It’s the little things that make the difference http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Fri, 30 Jul 2010 13:43:57 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Saturn and Bad Customer Service « Customers Rock! http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1043 Saturn and Bad Customer Service « Customers Rock! Wed, 01 Aug 2007 14:39:39 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1043 [...] than truly satisfying Masiguy, Saturn (both the dealer and corporate) has been walking in their company shoes.  Compensation suggested by Saturn was in the form of four oil change coupons (or $100 of future [...] [...] than truly satisfying Masiguy, Saturn (both the dealer and corporate) has been walking in their company shoes.  Compensation suggested by Saturn was in the form of four oil change coupons (or $100 of future [...]

]]> By: Great Customer Service Online: “The Busy Bunny” « Customers Rock! http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1042 Great Customer Service Online: “The Busy Bunny” « Customers Rock! Tue, 31 Jul 2007 03:07:31 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1042 [...] by Becky Carroll on July 30th, 2007  I have blogged before about the little things that make a difference.  I have had several online experiences the last year with a small California-based company that [...] [...] by Becky Carroll on July 30th, 2007  I have blogged before about the little things that make a difference.  I have had several online experiences the last year with a small California-based company that [...]

]]> By: Becky Carroll http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1041 Becky Carroll Mon, 08 Jan 2007 20:05:36 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1041 Thanks for all the comments! This post definitely spurred a lot of thinking - great for the new year! Meikah, thanks for the encouragement. C.B., thanks for hooking in to my blog again from your great blog! Rich, I agree that looking at your own business with customer eyes is really tough to do. Many organizations find an impartial third-party to do some "mystery shopping", which allows them to get an unbiased perspective. Some companies even enlist their own customers to do this! Luiz, obrigada for linking to my post from Brazil! I love your observation about the supermarket; the cashier's version of that question is really too little, too late, isn't it? Keep up the dialogue, guys and gals! Thanks for all the comments! This post definitely spurred a lot of thinking – great for the new year!

Meikah, thanks for the encouragement.

C.B., thanks for hooking in to my blog again from your great blog!

Rich, I agree that looking at your own business with customer eyes is really tough to do. Many organizations find an impartial third-party to do some “mystery shopping”, which allows them to get an unbiased perspective. Some companies even enlist their own customers to do this!

Luiz, obrigada for linking to my post from Brazil! I love your observation about the supermarket; the cashier’s version of that question is really too little, too late, isn’t it?

Keep up the dialogue, guys and gals!

]]> By: Luiz de Paiva http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1040 Luiz de Paiva Fri, 05 Jan 2007 05:05:59 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1040 I live in Brazil, and this week had a very similar experience as you had in Vons. In my local supermarket, a very nice lady approached me and offered help (I was lost looking for stuff my wife asked for). I was very surprised, since I was used to the usual "did you find everything you wanted?" at the cashier, and that doesn't help the customer that much. The simplest ideas are usually the best... By the way, the trackback is from my entrepreneurship blog in Portuguese. I live in Brazil, and this week had a very similar experience as you had in Vons. In my local supermarket, a very nice lady approached me and offered help (I was lost looking for stuff my wife asked for). I was very surprised, since I was used to the usual “did you find everything you wanted?” at the cashier, and that doesn’t help the customer that much. The simplest ideas are usually the best…

By the way, the trackback is from my entrepreneurship blog in Portuguese.

]]> By: Os pequenos detalhes fazem a diferença at Empreenda JA http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1039 Os pequenos detalhes fazem a diferença at Empreenda JA Fri, 05 Jan 2007 04:57:10 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1039 [...] Becky Carroll também citou alguns casos interessantes, um igual ao que eu citei, e outro de uma companhia de luz [...] [...] Becky Carroll também citou alguns casos interessantes, um igual ao que eu citei, e outro de uma companhia de luz [...]

]]> By: Rich G. http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1038 Rich G. Fri, 05 Jan 2007 03:46:12 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1038 One of the hardest things I run into is to see my stores that I see all the time, day in and out, as a customer would. Trying to look at your store where you spend so much time with customer eyes is hard. You can tell the places that do it well though. On the flip side, I worked in fast food going through college and to this day I evaluate fast food places as if I still worked there, and notice things like dirty air vents over the tables... look up next time you're in a restaurant at the filthy vents over your food. EW! One of the hardest things I run into is to see my stores that I see all the time, day in and out, as a customer would. Trying to look at your store where you spend so much time with customer eyes is hard. You can tell the places that do it well though.

On the flip side, I worked in fast food going through college and to this day I evaluate fast food places as if I still worked there, and notice things like dirty air vents over the tables… look up next time you’re in a restaurant at the filthy vents over your food. EW!

]]> By: C. B. Whittemore http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1037 C. B. Whittemore Fri, 05 Jan 2007 02:34:34 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1037 I absolutely love the twist you have put on this and have referred to this post in my latest post. I absolutely love the twist you have put on this and have referred to this post in my latest post.

]]> By: Meikah Delid http://customersrock.net/2007/01/02/its-the-little-things-that-make-the-difference/comment-page-1/#comment-1036 Meikah Delid Thu, 04 Jan 2007 05:41:06 +0000 http://customersrock.wordpress.com/2007/01/02/its-the-little-things-that-make-the-difference/#comment-1036 I agree with you Carol, every detail, esp the little things matter. I like the way you put side by side the "customer shoes" and "company shoes." It drives home the point. Keep at it! :) I agree with you Carol, every detail, esp the little things matter. I like the way you put side by side the “customer shoes” and “company shoes.” It drives home the point. Keep at it! :)

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