Comments on: Are you listening to your customers? http://customersrock.net/2007/01/08/are-you-listening-to-your-customers/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Fri, 10 Feb 2012 00:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Rockin’ Customer Feedback: SuggestionBox « Customers Rock! http://customersrock.net/2007/01/08/are-you-listening-to-your-customers/comment-page-1/#comment-1054 Rockin’ Customer Feedback: SuggestionBox « Customers Rock! Mon, 04 Aug 2008 22:31:05 +0000 http://customersrock.wordpress.com/2007/01/08/are-you-listening-to-your-customers/#comment-1054 [...] on August 4, 2008 There are many, many times here at Customers Rock! where I highly recommend that companies listen to their customers as often as possible.  The best way is to take note of the verbatim words customers use, rather [...] [...] on August 4, 2008 There are many, many times here at Customers Rock! where I highly recommend that companies listen to their customers as often as possible.  The best way is to take note of the verbatim words customers use, rather [...]

]]> By: Becky Carroll http://customersrock.net/2007/01/08/are-you-listening-to-your-customers/comment-page-1/#comment-1053 Becky Carroll Wed, 14 Mar 2007 21:00:28 +0000 http://customersrock.wordpress.com/2007/01/08/are-you-listening-to-your-customers/#comment-1053 Hi Sandy, Thanks so much for your comment! Yes, it is the customer who matters most. I was very impressed by the Mediacom focus on customers. Have they shown you their customer focus in other ways? I would love to hear more examples! Becky Hi Sandy,

Thanks so much for your comment! Yes, it is the customer who matters most. I was very impressed by the Mediacom focus on customers. Have they shown you their customer focus in other ways? I would love to hear more examples!

Becky

]]> By: Sandy Renshaw http://customersrock.net/2007/01/08/are-you-listening-to-your-customers/comment-page-1/#comment-1052 Sandy Renshaw Wed, 14 Mar 2007 19:52:01 +0000 http://customersrock.wordpress.com/2007/01/08/are-you-listening-to-your-customers/#comment-1052 Hi Becky, Thanks for the shout out. I read your post back in Jan. but didn't comment then. Love your site. The customer is the one who matters most! Sandy Hi Becky,
Thanks for the shout out. I read your post back in Jan. but didn’t comment then. Love your site. The customer is the one who matters most!

Sandy

]]> By: Becky Carroll http://customersrock.net/2007/01/08/are-you-listening-to-your-customers/comment-page-1/#comment-1051 Becky Carroll Tue, 09 Jan 2007 21:08:38 +0000 http://customersrock.wordpress.com/2007/01/08/are-you-listening-to-your-customers/#comment-1051 Thanks, Rich, for pointing out that keeping the customer in mind is the end goal, not doing something to look "like the good guy"! I definitely think Mediacom is looking out for their customers in this case. Thanks, Rich, for pointing out that keeping the customer in mind is the end goal, not doing something to look “like the good guy”! I definitely think Mediacom is looking out for their customers in this case.

]]> By: Listening to Customers - simplerich - ~ an open letter to you and the www ~ http://customersrock.net/2007/01/08/are-you-listening-to-your-customers/comment-page-1/#comment-1050 Listening to Customers - simplerich - ~ an open letter to you and the www ~ Tue, 09 Jan 2007 14:45:46 +0000 http://customersrock.wordpress.com/2007/01/08/are-you-listening-to-your-customers/#comment-1050 [...] Customers Rock pointed to Purple Wren’s post about a story I’d heard about from a friend of mine in Des Moines. Mediacom, the cable company where I lived before, ran into difficulty carrying Fox because Sinclair Broadcasting wanted more money. Mediacom said “no” and the dropped Fox from their line-up - during the bowl game season. Mediacom gave away antennas… twice. They ran out the first time. They’re taking care of the customer first. They could have taped a sign to their door saying “Not our fault! Sinclair’s a bunch of greedy bastages!” But they didn’t. That wouldn’t help the customer. What they did was address the customer’s need in a way that didn’t in any way materially help them. That’s a good thing. It’s good for the customer, and it’s good for the company. [...] [...] Customers Rock pointed to Purple Wren’s post about a story I’d heard about from a friend of mine in Des Moines. Mediacom, the cable company where I lived before, ran into difficulty carrying Fox because Sinclair Broadcasting wanted more money. Mediacom said “no” and the dropped Fox from their line-up – during the bowl game season. Mediacom gave away antennas… twice. They ran out the first time. They’re taking care of the customer first. They could have taped a sign to their door saying “Not our fault! Sinclair’s a bunch of greedy bastages!” But they didn’t. That wouldn’t help the customer. What they did was address the customer’s need in a way that didn’t in any way materially help them. That’s a good thing. It’s good for the customer, and it’s good for the company. [...]

]]> By: Rich G. http://customersrock.net/2007/01/08/are-you-listening-to-your-customers/comment-page-1/#comment-1049 Rich G. Tue, 09 Jan 2007 03:34:18 +0000 http://customersrock.wordpress.com/2007/01/08/are-you-listening-to-your-customers/#comment-1049 I'd talked to a friend in Des Moines, IA today and he told much the same story about Mediacom and added that he local Mediacom office had given away aerials over the weekend so people could watch the football games on Fox that they couldn't watch on Mediacom. They ran out and had to get more, but they did, and had another give away. They're working hard to make sure that their customers are taken care of... even though it's not by them (with broadcast). The idea that they're making sure they look like 'the good guy' is there, but who cares? The folks to got to watch the games because of what Mediacom did in spite of what Sinclair is doing... says lots of good things for Mediacom in my opinion. I’d talked to a friend in Des Moines, IA today and he told much the same story about Mediacom and added that he local Mediacom office had given away aerials over the weekend so people could watch the football games on Fox that they couldn’t watch on Mediacom. They ran out and had to get more, but they did, and had another give away. They’re working hard to make sure that their customers are taken care of… even though it’s not by them (with broadcast).

The idea that they’re making sure they look like ‘the good guy’ is there, but who cares? The folks to got to watch the games because of what Mediacom did in spite of what Sinclair is doing… says lots of good things for Mediacom in my opinion.

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