Comments on: Tea at the Westin, anyone?

By: Subin

Subin — Tue, 26 Jul 2011 07:56:39 +0000

i came across this word “white tea scent” via one of my client working in THE WESTIN Gurgaon, India, which is lately opened up.
It is a very nice blog where i have came to know, why my client is more adamant on the specific scent for their hotel.
(I must say, WESTIN ppl hav tried to click out a very nice way to bond with their customers and hats off to your blog too)

By: service spa

service spa — Sat, 31 Oct 2009 05:27:27 +0000

Cool blog, thanks for sharing..

By: Using Smell to Sell « Written by Cush

Using Smell to Sell « Written by Cush — Thu, 14 May 2009 00:28:11 +0000

[...] in the customer experience is a tactic that has been the subject of some experimentation already. Westin uses scent to distinguish its lobbies. Some movie producers are reported to be experimenting with little whiffs of scent released during [...]

By: BrandingWire: Communicating with Customers « Customers Rock!

BrandingWire: Communicating with Customers « Customers Rock! — Fri, 14 Dec 2007 17:50:33 +0000

[...] tone of voice, demeanor (yes, a smile can be heard!), and body language. In certain settings, the sense of smell plays a large part, even impacting long-term memory. In written communications, words aren’t everything – [...]

By: Empathy Matters « Customers Rock!

Empathy Matters « Customers Rock! — Fri, 17 Aug 2007 15:55:04 +0000

[...] Green on Long Distance CustomersDeliver Magazine on Do you want my business?Hajar on Tea at the Westin, anyone?…Becky Carroll on A Tale of 80 Interviews and [...]

By: Hajar

Hajar — Wed, 15 Aug 2007 12:48:16 +0000

Dear Becky,
Thank you for leaving the comment. Love the blog(a new discovery of mine) and will be back to read up on ambient marketing;-)
Is it common for realtors to burn vanilla candles? I must be sadly deluded to think I’m the only one;p

By: UrbaneSpaces-Where Design Trumps Square Footage » Does Home Staging Work?

UrbaneSpaces-Where Design Trumps Square Footage » Does Home Staging Work? — Tue, 14 Aug 2007 07:51:56 +0000

[...] above is from the CustomersRock blog which also makes a mention of how ‘realtors burn vanilla scented candles in the homes [...]

By: Nintendo and the Sensory Experience « Customers Rock!

Nintendo and the Sensory Experience « Customers Rock! — Fri, 30 Mar 2007 21:25:06 +0000

[...] 30th, 2007 I have blogged before about engaging your customer’s senses when I posted on Westin Hotels and their White Tea scent. Westin Hotels uses this signature scent to evoke certain emotions when customers visit their [...]

By: Custserv » Customers Rock! on Westin Hotel, Denver: Customer Service Experience of the Week - The New Competitive Edge

Fri, 19 Jan 2007 07:55:15 +0000

[...] The customer experience can be impacted by the smells around us. Continue reading… [...]