May 16, 2012

Meeting with the Mouse

rockinspotlight.jpgJust a quick note to let you know I am at Disneyland with my kids this weekend, so not much time to post right now.  Next week, I will be back to post on Xerox, Coldwater Creek (a rant), and any insights I get while spending time with the mouse.

‘Til then, check out this post John Todor at The Perfect Customer Experience, which is a good read after my articles earlier this week on taking the customer’s perspective.

(Photo credit: www.disneyland.com)

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