Comments on: Customer Apologies and Forgiveness http://customersrock.net/2007/02/06/customer-apologies-and-forgiveness/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Fri, 10 Feb 2012 00:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: How to Land Your First Job « Customers Rock! http://customersrock.net/2007/02/06/customer-apologies-and-forgiveness/comment-page-1/#comment-1140 How to Land Your First Job « Customers Rock! Thu, 15 Mar 2007 17:24:03 +0000 http://customersrock.wordpress.com/2007/02/06/customer-apologies-and-forgiveness/#comment-1140 [...] then find someone who can.  Customer trust is often shaken by even small mistakes.  Admit them, apologize, and do what’s right for the customer.  Building strong relationships will help your [...] [...] then find someone who can.  Customer trust is often shaken by even small mistakes.  Admit them, apologize, and do what’s right for the customer.  Building strong relationships will help your [...]

]]> By: Becky Carroll http://customersrock.net/2007/02/06/customer-apologies-and-forgiveness/comment-page-1/#comment-1139 Becky Carroll Mon, 26 Feb 2007 18:43:23 +0000 http://customersrock.wordpress.com/2007/02/06/customer-apologies-and-forgiveness/#comment-1139 Hi Drew, Thanks for adding in to the conversation over here! I agree, it is strange that companies work so hard to acquire customers but don't take the care they should to keep customers. I find this especially true for growing businesses. They are frantically working to stay on top of things only to find they are leaking customers out the bottom. It is a huge competitive advantage for those who care and show it. Thanks again for taking a minute on this topic, Drew! :-) Hi Drew,

Thanks for adding in to the conversation over here! I agree, it is strange that companies work so hard to acquire customers but don’t take the care they should to keep customers. I find this especially true for growing businesses. They are frantically working to stay on top of things only to find they are leaking customers out the bottom.

It is a huge competitive advantage for those who care and show it.

Thanks again for taking a minute on this topic, Drew! :-)

]]> By: Drew McLellan http://customersrock.net/2007/02/06/customer-apologies-and-forgiveness/comment-page-1/#comment-1138 Drew McLellan Mon, 26 Feb 2007 03:41:08 +0000 http://customersrock.wordpress.com/2007/02/06/customer-apologies-and-forgiveness/#comment-1138 An interesting conversation, thanks for extending it! One of the oddest things to me is that so many companies completely miss the boat when it comes to taking good care of their customers. We chase them, woo them, spend incredible amounts of money to get them. And then we treat them like we don't care if we have their business. It makes no sense to me at all. But it also creates a great opportunity for those who do get it. Drew An interesting conversation, thanks for extending it!

One of the oddest things to me is that so many companies completely miss the boat when it comes to taking good care of their customers. We chase them, woo them, spend incredible amounts of money to get them.

And then we treat them like we don’t care if we have their business.

It makes no sense to me at all. But it also creates a great opportunity for those who do get it.

Drew

]]> By: Becky Carroll http://customersrock.net/2007/02/06/customer-apologies-and-forgiveness/comment-page-1/#comment-1137 Becky Carroll Wed, 21 Feb 2007 16:18:00 +0000 http://customersrock.wordpress.com/2007/02/06/customer-apologies-and-forgiveness/#comment-1137 Thanks for chiming in, Maryam. I have lived in Europe and found it lacking there as well. However, if each of us makes it better on our own, perhaps it will spread! And thanks for your visit, all the way from Marrakesh! Thanks for chiming in, Maryam. I have lived in Europe and found it lacking there as well. However, if each of us makes it better on our own, perhaps it will spread!

And thanks for your visit, all the way from Marrakesh!

]]> By: Maryam in Marrakesh http://customersrock.net/2007/02/06/customer-apologies-and-forgiveness/comment-page-1/#comment-1136 Maryam in Marrakesh Wed, 21 Feb 2007 12:10:36 +0000 http://customersrock.wordpress.com/2007/02/06/customer-apologies-and-forgiveness/#comment-1136 I love this. And it is so amazingly lacking in so much of the world. People think that they are doing you a favor for the service you are paying for...! I love this. And it is so amazingly lacking in so much of the world. People think that they are doing you a favor for the service you are paying for…!

]]> By: Eating Crow can be good for business http://customersrock.net/2007/02/06/customer-apologies-and-forgiveness/comment-page-1/#comment-1135 Eating Crow can be good for business Fri, 16 Feb 2007 03:11:07 +0000 http://customersrock.wordpress.com/2007/02/06/customer-apologies-and-forgiveness/#comment-1135 [...] could also have used the recent Customers Rock! blog entry where he says: This apology is great in that it takes responsibility for the mistake, [...] [...] could also have used the recent Customers Rock! blog entry where he says: This apology is great in that it takes responsibility for the mistake, [...]

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