Comments on: Little Things Make a Difference for Customers

By: Games Crab

Games Crab — Fri, 24 Jul 2009 09:03:45 +0000

Good service means more satisfied customers and clients and more money for the owners. period.

By: Customers Rock! Disney Style: Exceeding Customer Expectations « Customers Rock!

Fri, 16 Nov 2007 20:34:34 +0000

[...] Little things make a difference for customers [...]

By: Becky Carroll

Becky Carroll — Mon, 12 Mar 2007 17:48:58 +0000

Thanks for adding your story, Steve. Indeed, when I think of Doubletree, I think of warm chocolate chip cookies! Never noticed the logo meaning, though; thanks for sharing that in your post.

By: Steve Woodruff

Steve Woodruff — Mon, 12 Mar 2007 12:25:33 +0000

For a very similar reason, I always enjoy Doubletree Hotels:
http://brandimpact.wordpress.com/2006/10/25/on-the-double/

By: Becky Carroll

Becky Carroll — Fri, 23 Feb 2007 01:24:15 +0000

Yes, I loved that example from Service Untitled as well! It just tells the customer that someone was thinking of them.

I will have to check out the Westin Seattle to see what those rumored breaks are about. It sure sounds nice! Westin has been making an effort to tune their customer experience, as they are realizing (as are other companies) that great experiences help make return customers.

Thanks for commenting!

By: KermitFan

KermitFan — Thu, 22 Feb 2007 23:49:55 +0000

Sometimes, it's the little things that make a difference in customer experiences. One recent item that comes to mind is Service Untitled's memory card delivery -- complete with a lollipop. The extra touch made a positive impression, that's for sure! I recently heard that the Westin Seattle is sponsoring relaxation breaks at the end of every day for their guests -- talk about a great way to help business travelers transition in to the evening and out of work mode, and to bring a little touch of home.