Comments on: Coldwater Creek: A Great Customer Experience

By: Supplies pet Bermuda

Supplies pet Bermuda — Sun, 22 May 2011 07:33:39 +0000

I’ll check all the links you posted!! I’ve heard really good things about CC!

By: Laurelanne

Laurelanne — Wed, 26 May 2010 13:29:11 +0000

I have had nothing but very good experiences w/Coldwater Creek. Their customer service personnel have always been friendly, professional, and proactive whenever I call (usually to arrange an exchange of an item). No problems ordering from their Outlet site. We have a Coldwater Creek outlet store at a outlet mall about 45 miles from here. I shope there 3-5 times/year; a real rarity if I don’t find something at a good value, and their store personnel are very good, too.

By: minnie

minnie — Mon, 28 Sep 2009 00:17:53 +0000

I hate the Coldwater Creek store at Northlake Mall, NC. The manager, Trena is rude and talks on the phone instead of helping customers. She’s a royal B and I NEVER will step foot in that store again. She wouldnt even answer me when I talked to her. She should be FIRED.

By: Imexcol Trading

Imexcol Trading — Tue, 30 Jun 2009 16:13:01 +0000

I’ll check out the links that you posted!! I’ve heard really good things about CC!!

By: Rules

Rules — Fri, 14 Mar 2008 18:09:34 +0000

I have had nothing but positive experiences at CC, in the stores, on line or by phone. Whether I buy Clearance or Outlet or full price, everything gets to my house quickly. The shipping is expensive, but efficient.

I misplaced a gift card once and my rep figured out the number from who had given it to me. Then she gave me a universal pin number, so I could use it on-line or on the phone. That’s customer service. She spent over 20 minutes working on this.

The only other company that has that kind of mail/internet order customer service is LL Bean.

By: Judy

Judy — Wed, 23 Jan 2008 17:13:33 +0000

Just had a terrible experience with Coldwater Creek’s ‘outlet’ shopping. Ordered on January 11, 2008, two items. They showed to be in stock and available, and I received a confirmation of the order, along with a confirmation number. These were gifts that were needed as soon as shipped. After awaiting delivery, I tracked my ‘order’ this a.m, January 23, only to find that it was classified as ‘not picked’. I called their toll free number, only to learn that evidently their inventory tracking is primarily non-existant. Furthermore, I never contacted in any manner regarding this order. Coldwater Creek needs to take responsibility for the shoddy outlet shopping offered.

By: Monica

Monica — Tue, 11 Dec 2007 15:19:49 +0000

I just had a fairly bad experience with Coldwater Creek as well. I placed a black friday order of a coat and pantsuit for my mom (she really wanted this coat for Christmas). I received a partial order 2 weeks later and it showed the coat as backordered. I did the online customer service chat and was told it had been cancelled from my order. I was never emailed or given a courtesy call to let me know the coat was unavailable. I’m a fairly adept shopper but am used to much better customer care than that – I should have been informed within 48 hours. Worse yet I asked if they could track a coat at a retail outlet and was told yes. When I checked back I was told there was no record of that request having happened and it would be an additional week to do the search (placing shipment at Christmas). I would not place another order with them as I’ve surmised from the ‘net that this is a fairly standard practice for them.

By: Becky Carroll

Becky Carroll — Mon, 09 Jul 2007 23:52:47 +0000

Jeffrey, sorry about your bad experiences. I have seen some inconsistency across online and retail channels, as is chronicled in this post: http://customersrock.wordpress.com/2007/01/29/where-did-my-dress-go/

Customer service needs to be consistent across channels. I know Coldwater Creek does a lot of “mystery shopping” to make sure the experience is good.

By: Jeffrey Jackson

Jeffrey Jackson — Sun, 08 Jul 2007 14:15:32 +0000

I have had 2 very bad experiences with Coldwater Creek. I have placed 2 orders on 2 different occaisions which were NEVER shipped, yet my Credit Card was billed. When I contacted Coldwater Creek yesterday to Close my account (I will buy clothes from my wife somewhere else). Someone by the name of BJ also advised me that I should close my Chase Credit Card account, which is not tied to Coldwater Creed in ANY way. There are a LOT of young and unexperienced kids working for Coldwater Creek. There is also a lot of talk on the Internet about downsizing of staff in order to become more “lean”…which is apparently moving CC in the direction of poor order processing and customer service.

On the “Positive” Side, my wife Loves the clothes that I picked up for her at CC. Also, to be positive, CC only has “issues” with shipping and billing regarding their “outlet” pricing. If you buy something at Full Price (and they ARE a very pricy place to shop), there is NEVER a problem. Full Price items always arrive in a few days, where as outlet items take weeks to ship.

By: SeaWorld Keeps Customers Coming Back « Customers Rock!

SeaWorld Keeps Customers Coming Back « Customers Rock! — Mon, 02 Apr 2007 17:31:11 +0000

[...] positively as often as possible, and One Positive Day is a great monthly kick-off. Last month, I posted on Coldwater Creek. This month, I look to one of my favorites, SeaWorld San [...]