Comments on: Tips for Listening and Learning http://customersrock.net/2007/03/07/tips-for-listening-and-learning/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Fri, 10 Feb 2012 00:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Edgardo Shetlar http://customersrock.net/2007/03/07/tips-for-listening-and-learning/comment-page-1/#comment-4249 Edgardo Shetlar Mon, 04 Jan 2010 18:54:35 +0000 http://customersrock.wordpress.com/2007/03/07/tips-for-listening-and-learning/#comment-4249 I agree with the above post. Personally I cannot understand why you would not want to make an effort in this regard anyway. Only the other day, at work we had exactly the same conversation and came to a similar decision I agree with the above post. Personally I cannot understand why you would not want to make an effort in this regard anyway. Only the other day, at work we had exactly the same conversation and came to a similar decision

]]> By: Rockin’ Customer Feedback: SuggestionBox « Customers Rock! http://customersrock.net/2007/03/07/tips-for-listening-and-learning/comment-page-1/#comment-1242 Rockin’ Customer Feedback: SuggestionBox « Customers Rock! Mon, 04 Aug 2008 22:32:29 +0000 http://customersrock.wordpress.com/2007/03/07/tips-for-listening-and-learning/#comment-1242 [...] 4, 2008 There are many, many times here at Customers Rock! where I highly recommend that companies listen to their customers as often as possible.  The best way is to take note of the verbatim words customers use, rather [...] [...] 4, 2008 There are many, many times here at Customers Rock! where I highly recommend that companies listen to their customers as often as possible.  The best way is to take note of the verbatim words customers use, rather [...]

]]> By: Becky Carroll http://customersrock.net/2007/03/07/tips-for-listening-and-learning/comment-page-1/#comment-1240 Becky Carroll Wed, 09 May 2007 06:06:36 +0000 http://customersrock.wordpress.com/2007/03/07/tips-for-listening-and-learning/#comment-1240 Thanks, CK! Glad to have you here. If we can learn more about the way our customers actually operate, we can begin to see ways we can help them complete their tasks. When I worked for HP, we had a program where we would video tape a customer's business for a day. The tapes would then be analyzed for places where HP could make the customer's job easier. Thanks, CK! Glad to have you here. If we can learn more about the way our customers actually operate, we can begin to see ways we can help them complete their tasks.

When I worked for HP, we had a program where we would video tape a customer’s business for a day. The tapes would then be analyzed for places where HP could make the customer’s job easier.

]]> By: CK http://customersrock.net/2007/03/07/tips-for-listening-and-learning/comment-page-1/#comment-1241 CK Wed, 09 May 2007 04:34:04 +0000 http://customersrock.wordpress.com/2007/03/07/tips-for-listening-and-learning/#comment-1241 Love that you emphasize "verbatim" and a "natural setting". So key. The graphic is just perfect. Becky, thanks for pointing me to these pivotol posts...I shall point more to them for sure. Love that you emphasize “verbatim” and a “natural setting”. So key. The graphic is just perfect. Becky, thanks for pointing me to these pivotol posts…I shall point more to them for sure.

]]> By: How Well Do You Know Your Customers? « Customers Rock! http://customersrock.net/2007/03/07/tips-for-listening-and-learning/comment-page-1/#comment-1239 How Well Do You Know Your Customers? « Customers Rock! Tue, 27 Mar 2007 20:10:54 +0000 http://customersrock.wordpress.com/2007/03/07/tips-for-listening-and-learning/#comment-1239 [...] the best way to find out?  Talk to them!  I posted on how to listen to your customers earlier in March.  It is so critical to interact with your customers in order to learn from them.  [...] [...] the best way to find out?  Talk to them!  I posted on how to listen to your customers earlier in March.  It is so critical to interact with your customers in order to learn from them.  [...]

]]> By: Becky Carroll http://customersrock.net/2007/03/07/tips-for-listening-and-learning/comment-page-1/#comment-1237 Becky Carroll Thu, 08 Mar 2007 19:08:28 +0000 http://customersrock.wordpress.com/2007/03/07/tips-for-listening-and-learning/#comment-1237 Thanks, Kevin, for sharing your wealth of information, gleaned from working for great companies! Interesting the difference in customer focus when companies are proactively engaging their employees with customers vs not. Nothing can replace actual customer interaction! Like the quote from my post on the movie Big, you can't see this kind of stuff in a marketing report. You have to see it with your own eyes and hear it with your own ears. Thanks, Kevin, for sharing your wealth of information, gleaned from working for great companies! Interesting the difference in customer focus when companies are proactively engaging their employees with customers vs not. Nothing can replace actual customer interaction! Like the quote from my post on the movie Big, you can’t see this kind of stuff in a marketing report. You have to see it with your own eyes and hear it with your own ears.

]]> By: Kevin Hillstrom http://customersrock.net/2007/03/07/tips-for-listening-and-learning/comment-page-1/#comment-1238 Kevin Hillstrom Thu, 08 Mar 2007 16:15:07 +0000 http://customersrock.wordpress.com/2007/03/07/tips-for-listening-and-learning/#comment-1238 My last three apparel companies had different practices. At Lands' End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. You learn a lot about customers doing that. At Eddie Bauer, we didn't have any requirements. At Nordstrom, we had to physically work in stores, or take orders over the phone, during major sale events. At Lands' End and Nordstrom, we learned a lot about customers, by actually spending some time being close to the customer. Both brands are well known for their appreciation of the customer, both brands require professionals to have some interaction with the customer. My last three apparel companies had different practices.

At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. You learn a lot about customers doing that.

At Eddie Bauer, we didn’t have any requirements.

At Nordstrom, we had to physically work in stores, or take orders over the phone, during major sale events.

At Lands’ End and Nordstrom, we learned a lot about customers, by actually spending some time being close to the customer. Both brands are well known for their appreciation of the customer, both brands require professionals to have some interaction with the customer.

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