Comments on: Taking the Customer’s Perspective http://customersrock.net/2007/04/03/taking-the-customers-perspective/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Tue, 31 Aug 2010 18:26:17 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Frank Phelan http://customersrock.net/2007/04/03/taking-the-customers-perspective/comment-page-1/#comment-1285 Frank Phelan Sat, 13 Oct 2007 23:27:09 +0000 http://customersrock.wordpress.com/2007/04/03/taking-the-customers-perspective/#comment-1285 Tamra rocks. Tamra rocks.

]]> By: andreweckhardt http://customersrock.net/2007/04/03/taking-the-customers-perspective/comment-page-1/#comment-1280 andreweckhardt Wed, 11 Apr 2007 01:06:08 +0000 http://customersrock.wordpress.com/2007/04/03/taking-the-customers-perspective/#comment-1280 Tamra, have you considered taking it one step further? What about creating postcards for the buyer to notify all their friends and family. The buyer would definitely appreciate the gesture since it makes it easier on them and of course who do you think will be listed as responsible for the sale? Hopefully this is already part of the, "Just Bought" party invitations. Tamra, have you considered taking it one step further? What about creating postcards for the buyer to notify all their friends and family. The buyer would definitely appreciate the gesture since it makes it easier on them and of course who do you think will be listed as responsible for the sale?

Hopefully this is already part of the, “Just Bought” party invitations.

]]> By: Becky Carroll http://customersrock.net/2007/04/03/taking-the-customers-perspective/comment-page-1/#comment-1284 Becky Carroll Thu, 05 Apr 2007 00:38:32 +0000 http://customersrock.wordpress.com/2007/04/03/taking-the-customers-perspective/#comment-1284 Roger, this is a great way to think about "customers" vs "users". When we start to think about our customers as real people on the other end of the transaction, we then start to think differently about how we treat them. When we begin to create interaction with them, we start to build trust and loyalty, which will lead to the revenue to which you allude. Thanks, too, for the compliments! Roger, this is a great way to think about “customers” vs “users”. When we start to think about our customers as real people on the other end of the transaction, we then start to think differently about how we treat them. When we begin to create interaction with them, we start to build trust and loyalty, which will lead to the revenue to which you allude.

Thanks, too, for the compliments!

]]> By: Becky Carroll http://customersrock.net/2007/04/03/taking-the-customers-perspective/comment-page-1/#comment-1283 Becky Carroll Thu, 05 Apr 2007 00:26:32 +0000 http://customersrock.wordpress.com/2007/04/03/taking-the-customers-perspective/#comment-1283 Thanks for coming, Tamra, and thanks for your customer focus. You rock! Thanks for coming, Tamra, and thanks for your customer focus. You rock!

]]> By: Roger von Oech http://customersrock.net/2007/04/03/taking-the-customers-perspective/comment-page-1/#comment-1282 Roger von Oech Thu, 05 Apr 2007 00:26:24 +0000 http://customersrock.wordpress.com/2007/04/03/taking-the-customers-perspective/#comment-1282 What a wonderful story! I was recently talking with my daughter who works at a Web 2.0 startup (ning.com) in Palo Alto about the difference between "users" and "customers." "We have lots of 'users,'" she said. I told her that it might be a good idea to think of them as "customers" rather than "users." If they bring revenue into your company -- even if it's just Google ads associated with their social networks -- you should give them the respect they deserve and think of them as "customers." "If you do this, they'll probably bring in even more revenue for you," I told her. Fun site! What a wonderful story! I was recently talking with my daughter who works at a Web 2.0 startup (ning.com) in Palo Alto about the difference between “users” and “customers.” “We have lots of ‘users,’” she said. I told her that it might be a good idea to think of them as “customers” rather than “users.” If they bring revenue into your company — even if it’s just Google ads associated with their social networks — you should give them the respect they deserve and think of them as “customers.” “If you do this, they’ll probably bring in even more revenue for you,” I told her.

Fun site!

]]> By: Tamra Clair http://customersrock.net/2007/04/03/taking-the-customers-perspective/comment-page-1/#comment-1281 Tamra Clair Thu, 05 Apr 2007 00:24:53 +0000 http://customersrock.wordpress.com/2007/04/03/taking-the-customers-perspective/#comment-1281 Hi Becky!! I appreciate your acknowledgement with this blog!! Personalized customer service is key! I take great pride having extensive knowledge of contracts and up-to-date Market Activity so that I may better serve and represent my clients. I also get to know them personally, so that I may find them exactly what they need!! As they will attest, my clients aren't just "per transaction", my clients are "for life"!! And the "Just Bought" parties are pretty fun too!! ;) Buying a home is exciting! I want to give my clients a chance to brag... And they'll never forget how I made them feel!! Make it a great day! ~Tamra Hi Becky!! I appreciate your acknowledgement with this blog!! Personalized customer service is key!

I take great pride having extensive knowledge of contracts and up-to-date Market Activity so that I may better serve and represent my clients. I also get to know them personally, so that I may find them exactly what they need!!

As they will attest, my clients aren’t just “per transaction”, my clients are “for life”!!

And the “Just Bought” parties are pretty fun too!! ;) Buying a home is exciting! I want to give my clients a chance to brag… And they’ll never forget how I made them feel!!

Make it a great day!

~Tamra

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