Comments on: Thanking Others

By: Giving Thanks « Customers Rock!

Giving Thanks « Customers Rock! — Wed, 21 Nov 2007 16:23:39 +0000

[...] Rock! Disney Style: Exceeding Customer ExpectationsHappy Birthday, America!Loyalty ExpectationsThanking OthersCustomer Apologies and ForgivenessTips for Listening and [...]

By: Becky Carroll

Becky Carroll — Fri, 09 Nov 2007 16:34:33 +0000

Brandon, that is such a wonderful way to remember your customers. One a day is very do-able! Thanks for sharing your ideas, too.

By: Brandon

Brandon — Thu, 08 Nov 2007 20:12:39 +0000

Love the examples! We currently are in the process of sending one card per day to a customer (we are internal support). Over the course of the year, we will reach nearly 300 of our customers in a very personal manner. Each note takes 5 minutes and is very focused on the experience we had with them.

Great ideas!

Brandon

By: karen

karen — Thu, 25 Oct 2007 06:09:31 +0000

I would like to know if I can use the “thank you image” on the web link of a academic survey with your permission. Please let me know as soon as possible. http://customersrock.wordpress.com/2007/04/10/thanking-others/

By: News and great links « Customers Rock!

News and great links « Customers Rock! — Mon, 27 Aug 2007 21:09:02 +0000

[...] It’s about peopleWhere Did My Dress Go?Ravenswood Winery Rocks with a Memorable Customer ExperienceThanking OthersColdwater Creek: A Great Customer ExperienceSales vs. Marketing – Who Wins?Citrix Online Rocks When [...]

By: Growing Business the Old-Fashioned Way « Customers Rock!

Growing Business the Old-Fashioned Way « Customers Rock! — Thu, 26 Jul 2007 06:15:25 +0000

[...] Words of thanks are greatly valued by customers. They are a nice antithesis to all the sales calls and could actually make the next call more fruitful! [...]

By: Becky Carroll

Becky Carroll — Thu, 19 Apr 2007 16:42:19 +0000

Thank you for your ideas, Robert. I agree, the most important thing is getting into the “thank you note” habit!

By: Robert Lipton

Robert Lipton — Tue, 17 Apr 2007 14:45:05 +0000

When you send out personal handwritten notes, you touch people in unexpected ways. And when you send out unexpected notes to your customers showing genuine appreciation, you can earn their business for life.

I send out peronsal handwritten notes, using SendOutCards, everyday and get calls from people telling me they were touched and actually crying on the phone or conveying that they were inspired in some way.

I have always sent out handwritten notes, but SendOutCards allows me to do it in 60 seconds or less so I can reach a lot more people. And what I found is that it is the actual message that counts.

From a business perspective, I have seen people’s business increase over 400% in less than a year using SendOutCards. I personally grew a safety business in 2006 and added over $500,000 in revenue using SendOutCards. You can automatically send out card campaigns at timed intervals, thanking customers, showing appreciation, asking for referrals, upselling and cross selling, and wishing them well on their birthday. For $4.00 per customer per year you can definitely earn a customer for life. I always like to ask people what the lifetime value of their customer is?

Michael, thanks for introducing me to Hoard. I hadn’t heard of it before. I will check it out. I am glad that you have the thank you note habit. The most important thing is getting the notes out the door, which seems to be difficult for most people.

By: Michael Finley

Michael Finley — Fri, 13 Apr 2007 14:55:38 +0000

Robbie – I used to be an MSC (Member Service Consultant) for a credit union myself and coulnd’t believe how powerful sending handwritten notes to my clients was. I received a ton of repeat business and new referrals because of it.

I checked into send out cards myself and found it to be great for consumers sending a card here and there(christmas card, birthday card,etc..) but not what I would send out from my office to my clientele. Multi level marketing is great for some but I didn’t want to send out a card that printed Send out Cards (they promted themselves) on the back of the cards I sent out. Plus I found sending multiple cards at once difficult.

I was referred by a business associate of mine to a company called Hoard. With Hoard I write all of the notes I want to send one time and I can send it out to as many as i’d like as a personal handwritten note. They have you write a profile like send out cards does but they only use it to create the address and the salutation on the cards. The body of your message is the free flowing message exactly as you write it so it actually looks genuine instead of putting idividual letters together to create words and sentences. Check it out at http://www.hoardclients.com

By: Becky Carroll

Becky Carroll — Thu, 12 Apr 2007 02:48:12 +0000

Glad you liked it, Phil! I chose the card and was hoping you would like it.

Tell me more about how it “left its mark”!