Comments on: How to Welcome New Customers http://customersrock.net/2007/04/23/how-to-welcome-new-customers/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Sat, 13 Mar 2010 13:25:08 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Nicolas%9Menefee http://customersrock.net/2007/04/23/how-to-welcome-new-customers/comment-page-1/#comment-3697 Nicolas%9Menefee Wed, 23 Sep 2009 19:01:47 +0000 http://customersrock.wordpress.com/2007/04/23/how-to-welcome-new-customers/#comment-3697 Wow, this is great stuff and I'm glad I ran across your blog. Keep it coming! Wow, this is great stuff and I’m glad I ran across your blog. Keep it coming!

]]> By: Ben Thompson http://customersrock.net/2007/04/23/how-to-welcome-new-customers/comment-page-1/#comment-1366 Ben Thompson Fri, 10 Aug 2007 21:23:43 +0000 http://customersrock.wordpress.com/2007/04/23/how-to-welcome-new-customers/#comment-1366 I just got off the phone with this service! They are great, they called my house two days after I signed up and offered me a great discount on a product I am going to buy through Go Daddy!. This is a great article! I just got off the phone with this service!

They are great, they called my house two days after I signed up and offered me a great discount on a product I am going to buy through Go Daddy!.

This is a great article!

]]> By: Becky Carroll http://customersrock.net/2007/04/23/how-to-welcome-new-customers/comment-page-1/#comment-1363 Becky Carroll Thu, 10 May 2007 15:28:39 +0000 http://customersrock.wordpress.com/2007/04/23/how-to-welcome-new-customers/#comment-1363 Natalie, how right you are! I love your new title for this: The Anti-Sales Pitch. It is frustrating when we go through our day, both during work and at home, and every time we experience "marketing", we are just waiting for the pitch to come. There are times when a direct pitch is completely appropriate. Other times, however, it is better to show a customer you care about their business by the way you treat them. This anti-sales pitch will likely get more sales in the end from not just this customer but from their friends as well! Your blog is great, too, and I love the way your company is very customer-focused. You rock! Natalie, how right you are! I love your new title for this: The Anti-Sales Pitch.

It is frustrating when we go through our day, both during work and at home, and every time we experience “marketing”, we are just waiting for the pitch to come. There are times when a direct pitch is completely appropriate. Other times, however, it is better to show a customer you care about their business by the way you treat them. This anti-sales pitch will likely get more sales in the end from not just this customer but from their friends as well!

Your blog is great, too, and I love the way your company is very customer-focused. You rock!

]]> By: » The ‘anti sales pitch’ » Simple and Loveable http://customersrock.net/2007/04/23/how-to-welcome-new-customers/comment-page-1/#comment-1365 » The ‘anti sales pitch’ » Simple and Loveable Thu, 10 May 2007 06:14:03 +0000 http://customersrock.wordpress.com/2007/04/23/how-to-welcome-new-customers/#comment-1365 [...] just read an interesting article at Customer’s Rock about a web company that calls every new customer to chat to them about [...] [...] just read an interesting article at Customer’s Rock about a web company that calls every new customer to chat to them about [...]

]]> By: Natalie Ferguson http://customersrock.net/2007/04/23/how-to-welcome-new-customers/comment-page-1/#comment-1364 Natalie Ferguson Thu, 10 May 2007 05:58:00 +0000 http://customersrock.wordpress.com/2007/04/23/how-to-welcome-new-customers/#comment-1364 Best sales pitch I've ever heard! I have a friend who works as a beauty therapist. She is instructed to try to sell as much 'product' as possible during her facials/massages etc. She feels very uncomfortable with that idea because she believes that people who are paying for the session, are not paying to be delivered a sales pitch. As a result, her customers are very very loyal. It's interesting that the 'anti-sales pitch' appears to almost be the best way to sell! :) Best sales pitch I’ve ever heard! I have a friend who works as a beauty therapist. She is instructed to try to sell as much ‘product’ as possible during her facials/massages etc. She feels very uncomfortable with that idea because she believes that people who are paying for the session, are not paying to be delivered a sales pitch. As a result, her customers are very very loyal. It’s interesting that the ‘anti-sales pitch’ appears to almost be the best way to sell! :)

]]> By: Becky Carroll http://customersrock.net/2007/04/23/how-to-welcome-new-customers/comment-page-1/#comment-1361 Becky Carroll Tue, 24 Apr 2007 18:37:20 +0000 http://customersrock.wordpress.com/2007/04/23/how-to-welcome-new-customers/#comment-1361 Yes, just letting customers know you are glad they have chosen them over other options is powerful. I don't think I have ever had anyone call me up just to orient me to their product or service! It was a very positive experience. Yes, just letting customers know you are glad they have chosen them over other options is powerful. I don’t think I have ever had anyone call me up just to orient me to their product or service! It was a very positive experience.

]]> By: Lewis Green http://customersrock.net/2007/04/23/how-to-welcome-new-customers/comment-page-1/#comment-1362 Lewis Green Tue, 24 Apr 2007 13:36:42 +0000 http://customersrock.wordpress.com/2007/04/23/how-to-welcome-new-customers/#comment-1362 Great post, Becky. Other businesses should take a cue from this orientation process. I love the idea. Great post, Becky. Other businesses should take a cue from this orientation process. I love the idea.

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