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	<title>Comments on: Are you cool?</title>
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	<link>http://customersrock.net/2007/05/07/are-you-cool/</link>
	<description>FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK!</description>
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		<title>By: Kelly</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1410</link>
		<dc:creator>Kelly</dc:creator>
		<pubDate>Mon, 11 Jun 2007 14:44:36 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1410</guid>
		<description>I loved this book. I think what I loved best was the vast range of  knowledge and advice the book had to offer for future market-ers. There&#039;s no other book out there that offers stories of singers, designers, CEOs, etc. And the face that everyone told their own  unique story, but that every different story had a similar(SUCCESSFUL!) outcome was great. It&#039;s one of those real &quot;think outside the box&quot; books, but not in a corny way, in a true to life way.</description>
		<content:encoded><![CDATA[<p>I loved this book. I think what I loved best was the vast range of  knowledge and advice the book had to offer for future market-ers. There&#8217;s no other book out there that offers stories of singers, designers, CEOs, etc. And the face that everyone told their own  unique story, but that every different story had a similar(SUCCESSFUL!) outcome was great. It&#8217;s one of those real &#8220;think outside the box&#8221; books, but not in a corny way, in a true to life way.</p>
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		<title>By: Andrew Thrasher</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1411</link>
		<dc:creator>Andrew Thrasher</dc:creator>
		<pubDate>Sun, 10 Jun 2007 22:41:46 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1411</guid>
		<description>This is a great book; I have read it and already applied some of the things I&#039;ve learned from it to my personal and business life. I&#039;d highly recommend anyone and everyone to read it.  One of my favorite aspects of the book was the chapter that talks about “growing your pond”, it’s an idea I had never really thought about or heard before. It’s very interesting that Grey Goose has such a premium image, and the majority of young people consider it the #1 in vodka. I enjoyed the story of the blind taste test and how Grey Goose was in fact not the #1, but yet it still sold as if it were….It’s amazing at how good marketing can persuade the buyers.</description>
		<content:encoded><![CDATA[<p>This is a great book; I have read it and already applied some of the things I&#8217;ve learned from it to my personal and business life. I&#8217;d highly recommend anyone and everyone to read it.  One of my favorite aspects of the book was the chapter that talks about “growing your pond”, it’s an idea I had never really thought about or heard before. It’s very interesting that Grey Goose has such a premium image, and the majority of young people consider it the #1 in vodka. I enjoyed the story of the blind taste test and how Grey Goose was in fact not the #1, but yet it still sold as if it were….It’s amazing at how good marketing can persuade the buyers.</p>
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		<title>By: Stephanie</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1408</link>
		<dc:creator>Stephanie</dc:creator>
		<pubDate>Sun, 20 May 2007 03:07:23 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1408</guid>
		<description>I loved the book! It kept me entertained throughout the whole thing. Hearing individual examples from nightclubs, Barneys, Airlines, etc. was an excellent way to give advice to entrepreneurs on how to stand out. I especially liked the excerpts about Barneys. Before reading Chasing Cool I never really knew the history behind Barneys being a discount store. I found the story behind bringing high-end brands such as Versace and Prada to the United States to be very motivating. This is an excellent example of how following your instincts and going where no one has gone before can prove to be very rewarding. This book will definitely be a reference point for me as I enter the workforce and attempt to stand out myself in today’s marketplace.&quot;</description>
		<content:encoded><![CDATA[<p>I loved the book! It kept me entertained throughout the whole thing. Hearing individual examples from nightclubs, Barneys, Airlines, etc. was an excellent way to give advice to entrepreneurs on how to stand out. I especially liked the excerpts about Barneys. Before reading Chasing Cool I never really knew the history behind Barneys being a discount store. I found the story behind bringing high-end brands such as Versace and Prada to the United States to be very motivating. This is an excellent example of how following your instincts and going where no one has gone before can prove to be very rewarding. This book will definitely be a reference point for me as I enter the workforce and attempt to stand out myself in today’s marketplace.&#8221;</p>
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		<title>By: Ashley Michael</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1409</link>
		<dc:creator>Ashley Michael</dc:creator>
		<pubDate>Sat, 19 May 2007 22:23:20 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1409</guid>
		<description>I have actually read Chasing Cool; the book is about how companies are on the everlasting hunt to make their products ‘cool,’ because, of course, ‘cool’ sells. However the book focuses on how artificial methods of trying to make a product cool, such as hiring young ‘cool hunters’ will never work. The text stress how important originality and independence of thought are when it comes to attempting to raise a product’s sales. All and all I felt Chasing Cool had some interesting insight, especially for young people getting ready to enter the marketing world after college. On top of how fascinating and thought provoking the volume was from a marketing point of view, it was also an entertaining piece to read. Chasing Cool is co-written by Gene Pressman, the grandson of the founder of Barney’s New York, Gene has sprinkled the text with little anecdotes and personal examples about the brand building process he and his family went through to erect Barney’s New York as the fashion icon it is today. I really enjoyed reading the book.</description>
		<content:encoded><![CDATA[<p>I have actually read Chasing Cool; the book is about how companies are on the everlasting hunt to make their products ‘cool,’ because, of course, ‘cool’ sells. However the book focuses on how artificial methods of trying to make a product cool, such as hiring young ‘cool hunters’ will never work. The text stress how important originality and independence of thought are when it comes to attempting to raise a product’s sales. All and all I felt Chasing Cool had some interesting insight, especially for young people getting ready to enter the marketing world after college. On top of how fascinating and thought provoking the volume was from a marketing point of view, it was also an entertaining piece to read. Chasing Cool is co-written by Gene Pressman, the grandson of the founder of Barney’s New York, Gene has sprinkled the text with little anecdotes and personal examples about the brand building process he and his family went through to erect Barney’s New York as the fashion icon it is today. I really enjoyed reading the book.</p>
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		<title>By: Becky Carroll</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1405</link>
		<dc:creator>Becky Carroll</dc:creator>
		<pubDate>Wed, 09 May 2007 15:32:01 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1405</guid>
		<description>Thanks for your proof, Lewis!  I think the other issue with &quot;cool&quot; is this - it is defined differently by different people.  What I might think is cool you might not!

Rather than chasing cool, I believe companies should spend their resources getting to know their customers.  If the customer is understood with expectations being met, companies can then consider how to go &quot;above and beyond&quot;, which may move them towards cool.</description>
		<content:encoded><![CDATA[<p>Thanks for your proof, Lewis!  I think the other issue with &#8220;cool&#8221; is this &#8211; it is defined differently by different people.  What I might think is cool you might not!</p>
<p>Rather than chasing cool, I believe companies should spend their resources getting to know their customers.  If the customer is understood with expectations being met, companies can then consider how to go &#8220;above and beyond&#8221;, which may move them towards cool.</p>
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		<title>By: Lewis Green</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1404</link>
		<dc:creator>Lewis Green</dc:creator>
		<pubDate>Wed, 09 May 2007 14:35:21 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1404</guid>
		<description>Becky,

I agree with Ryan: We are either cool or we aren&#039;t. My proof: One would think playing in a rock &#039;n roll band guarantees cool. Having traveled with a band and having the priviledge of watching hundreds of bands and meeting hundreds of musicians, I can tell you that they are no different than the rest of us: Some are cool but most are chasing after their perception of cool.</description>
		<content:encoded><![CDATA[<p>Becky,</p>
<p>I agree with Ryan: We are either cool or we aren&#8217;t. My proof: One would think playing in a rock &#8216;n roll band guarantees cool. Having traveled with a band and having the priviledge of watching hundreds of bands and meeting hundreds of musicians, I can tell you that they are no different than the rest of us: Some are cool but most are chasing after their perception of cool.</p>
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		<title>By: Becky Carroll</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1406</link>
		<dc:creator>Becky Carroll</dc:creator>
		<pubDate>Mon, 07 May 2007 23:13:15 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1406</guid>
		<description>Thanks, Ryan.  Great example about McDonald&#039;s.  A lot of companies are trying too hard to be hip!</description>
		<content:encoded><![CDATA[<p>Thanks, Ryan.  Great example about McDonald&#8217;s.  A lot of companies are trying too hard to be hip!</p>
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		<title>By: Ryan Karpeles</title>
		<link>http://customersrock.net/2007/05/07/are-you-cool/comment-page-1/#comment-1407</link>
		<dc:creator>Ryan Karpeles</dc:creator>
		<pubDate>Mon, 07 May 2007 18:07:05 +0000</pubDate>
		<guid isPermaLink="false">http://customersrock.wordpress.com/2007/05/07/are-you-cool/#comment-1407</guid>
		<description>Great post Becky.  The truly cool companies are the ones who actually care about the means, rather than just the end.  They realize that becoming cool is product of many actions taken along the way (i.e. Apple and easy downloading).

One example of a company trying too hard to be cool is McDonald&#039;s with its &quot;I&#039;m Lovin&#039; It&quot; campaign.  The ads make it seem as though McDonald&#039;s is hip, and the only way you&#039;ll be hip is if you eat their food.  It just doesn&#039;t work.

The bottom line is this:  You can&#039;t tell people you&#039;re cool.  Once you actually ARE cool, people will label you accordingly.

And for the record, I would strongly argue against the coolness of Luke.  But that&#039;s just me...</description>
		<content:encoded><![CDATA[<p>Great post Becky.  The truly cool companies are the ones who actually care about the means, rather than just the end.  They realize that becoming cool is product of many actions taken along the way (i.e. Apple and easy downloading).</p>
<p>One example of a company trying too hard to be cool is McDonald&#8217;s with its &#8220;I&#8217;m Lovin&#8217; It&#8221; campaign.  The ads make it seem as though McDonald&#8217;s is hip, and the only way you&#8217;ll be hip is if you eat their food.  It just doesn&#8217;t work.</p>
<p>The bottom line is this:  You can&#8217;t tell people you&#8217;re cool.  Once you actually ARE cool, people will label you accordingly.</p>
<p>And for the record, I would strongly argue against the coolness of Luke.  But that&#8217;s just me&#8230;</p>
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