Comments on: Applying Good Customer Strategy http://customersrock.net/2007/06/06/applying-good-customer-strategy/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Fri, 10 Feb 2012 00:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Becky Carroll http://customersrock.net/2007/06/06/applying-good-customer-strategy/comment-page-1/#comment-1513 Becky Carroll Wed, 20 Jun 2007 15:46:56 +0000 http://customersrock.wordpress.com/2007/06/06/applying-good-customer-strategy/#comment-1513 Thanks, Daksh, for coming to Customers Rock! all the way from Delhi, India. Your blog has a lot of great posts on it as well. I look forward to seeing more of your contributions! Thanks, Daksh, for coming to Customers Rock! all the way from Delhi, India. Your blog has a lot of great posts on it as well. I look forward to seeing more of your contributions!

]]> By: themarketingblog http://customersrock.net/2007/06/06/applying-good-customer-strategy/comment-page-1/#comment-1514 themarketingblog Wed, 20 Jun 2007 09:35:00 +0000 http://customersrock.wordpress.com/2007/06/06/applying-good-customer-strategy/#comment-1514 Grt post Becky! Customers Rock and so does the blog, just added the blog to my blog-roll :) Daksh Grt post Becky!

Customers Rock and so does the blog, just added the blog to my blog-roll
:)

Daksh

]]> By: Applying Good Customer Strategy — Making Internet Money http://customersrock.net/2007/06/06/applying-good-customer-strategy/comment-page-1/#comment-1515 Applying Good Customer Strategy — Making Internet Money Tue, 19 Jun 2007 01:54:00 +0000 http://customersrock.wordpress.com/2007/06/06/applying-good-customer-strategy/#comment-1515 [...] at hotels from the recent Blog Book Tour with Jonathan Tisch. In the answers to my r source: Applying Good Customer Strategy, Customers [...] [...] at hotels from the recent Blog Book Tour with Jonathan Tisch. In the answers to my r source: Applying Good Customer Strategy, Customers [...]

]]> By: Becky Carroll http://customersrock.net/2007/06/06/applying-good-customer-strategy/comment-page-1/#comment-1512 Becky Carroll Thu, 07 Jun 2007 15:33:41 +0000 http://customersrock.wordpress.com/2007/06/06/applying-good-customer-strategy/#comment-1512 Thanks, Lewis. There are many problems that can be fixed with a business plan or strategy. The execution of that strategy is often where companies fall down. However, just as often I have seen companies trying to do right by the customer, but they don't have a systematic way of making it happen. In those cases, it is hit and miss (I used to speak on this and called it "random acts of CRM"). Unless the customer becomes central to what the company is measuring its employees on, chances are small that there will be consistency in executing an outstanding customer experience. Thanks, Lewis. There are many problems that can be fixed with a business plan or strategy. The execution of that strategy is often where companies fall down.

However, just as often I have seen companies trying to do right by the customer, but they don’t have a systematic way of making it happen. In those cases, it is hit and miss (I used to speak on this and called it “random acts of CRM”). Unless the customer becomes central to what the company is measuring its employees on, chances are small that there will be consistency in executing an outstanding customer experience.

]]> By: Lewis Green http://customersrock.net/2007/06/06/applying-good-customer-strategy/comment-page-1/#comment-1511 Lewis Green Thu, 07 Jun 2007 15:22:24 +0000 http://customersrock.wordpress.com/2007/06/06/applying-good-customer-strategy/#comment-1511 Becky, A business can fix a problem: anyone can do that. It is more difficult but much more rewarding to create great customer experiences by keeping our promises and then by exceeding customer expectations. Becky,

A business can fix a problem: anyone can do that. It is more difficult but much more rewarding to create great customer experiences by keeping our promises and then by exceeding customer expectations.

]]>