Comments on: Great Customer Service Online: “The Busy Bunny”

By: Becky Carroll

Becky Carroll — Tue, 14 Aug 2007 23:49:32 +0000

You are right, Maureen – Lisa’s business skills are awesome! Recognizing the importance of the customer is something that makes her business stand out. Thanks so much for sharing about the encouragement and inspiration she has given you – and please share the post with her as well!

By: Maureen Valdes Marsh

Maureen Valdes Marsh — Sun, 12 Aug 2007 05:51:03 +0000

I have known Lisa from the Busy Bunny for more years than we both probably care to divulge! Not only is she an amazing person, her business sense and skills just flat-out wow me. Lisa was always my inspiration to want to go into business for myself. When I finally did, she was my role model — and still is. If I can be half the amazing business owner Lisa is, I will have already surpassed the competition. She is the top of the line and I’m so thrilled you recognized The Busy Bunny! Lisa totally rocks The Busy Bunny world!!

By: Becky Carroll

Becky Carroll — Wed, 01 Aug 2007 18:35:36 +0000

Thanks for your comment, Lewis.

Not only do egos get in the way, but “it’s how we’ve always done it!” is heard quite a bit as well. When we take the perspective of the customer, in can become much clearer what changes need to be made to make a true impact on the customer experience.

By: Lewis Green

Lewis Green — Wed, 01 Aug 2007 15:14:04 +0000

Becky,

I, too, think we all should make it easy to do business with us. Easier said than done, especially for those of us who deliver creative services. Egos often get in the way on both sides–consultant and client.

By: Becky Carroll

Becky Carroll — Tue, 31 Jul 2007 23:56:18 +0000

Thanks for your comment, Katie. My bunny loves it!

Yes, a great customer experience doesn’t have to be complicated. When we make it easy for customers to do business with us (rather than the way most companies do it, which is usually make it easy for us to do business with the customer!), they accomplish their task quickly and are more willing to come back for more.

That’s why I blogged on The Busy Bunny. Simple site, simple store, simply met customer needs. It’s the only place I shop for my bunny.

By: Katie Konrath

Katie Konrath — Tue, 31 Jul 2007 22:05:05 +0000

I love that you wrote “Make it easy to do business with you” as a lesson from the Busy Bunny! So many companies try to make customers jump through hoops to buy something (or after the sale when something goes wrong)… that it’s always a pleasure to have no hitches along the way.

But really, it doesn’t take much to give a great customer experience. Making the process as clean and simple as possible, helping customers remember their preferences so they know what to buy, and sending a small thank you gift–shows that basic quality service and a little customer appreciation can go a long way.

If I had a bunny, that’s the kind of shopping experience I’d want.