Comments on: Nordstrom Rack: It’s about people

By: Becky Carroll

Becky Carroll — Mon, 22 Sep 2008 14:58:04 +0000

The stories I have shared here on my blog are true, as I experienced them myself! Nordstrom does have a reputation for outstanding customer service in general, and based on their hiring and employee practices, I believe many of the stories we hear are indeed true.

By: RSA training

RSA training — Mon, 22 Sep 2008 12:14:06 +0000

I hope it’s all true. It makes me feel good to think there are still businesses out there like Nordy.

By: Wedding Makeup Brisbane

Wedding Makeup Brisbane — Fri, 22 Aug 2008 13:01:41 +0000

Has anyone really checked to see if the “Nordy” stories are true? They are very inspiring, but maybe too good to be real.

By: Australian Web Directory

Australian Web Directory — Thu, 14 Aug 2008 06:58:04 +0000

It’s refreshing to read a good news story for a change. These sorts of examples help us reach for service greatness.

By: Brisbane Marketing Consultant

Brisbane Marketing Consultant — Mon, 28 Jul 2008 05:22:40 +0000

Thanks for a great post. We don’t have Nordstrom Rack in Australia that I know of. I’m finding as the Australian labour market is tightening with employers chasing staff rather than the other way around, service is starting to slip.

By: elena

elena — Mon, 28 Jul 2008 02:19:09 +0000

Nordstrom in Mission Valley San Diego is a real dump. As to customer service, it’s outright insulting! i went to shop around like i usually do. Foud great Theory pants on clearance rack. Stood in line for 20 minutes; and at the register i got: no, they are not on clearance! … wha?…
They said that it might be somebody else out it there…well i said…how about the 50% off the lowest ticketed price sticker? they said they sometimes make a mistake…and looked at me like i put that sticker there! i shop in nordstrom and neiman marcus and quite frankly am very comfortable with finances but always watch what i am charged…i am never going there again, period. not at least until after x-mas…before than they can kiss my ***, and it will cost them 2 or 3 grand…voila!

By: Paul Mallon

Paul Mallon — Fri, 24 Aug 2007 04:31:52 +0000

No doubt people are important…but the people (sales) need the proper support infrastructure. See this video as a great example…doesn’t hurt that’s funny too.
http://www.youtube.com/watch?v=BIvhcwlS1sk

By: Becky Carroll

Becky Carroll — Sat, 04 Aug 2007 22:57:38 +0000

Thanks for the tidbit, Ryan! Compulsive smiler – what a great visual. They do hire very friendly, patient people from what I can see.

By: Ryan Karpeles

Ryan Karpeles — Fri, 03 Aug 2007 17:41:09 +0000

When Nordstrom interviews people to hire, they always ask this question:

“Are you a compulsive smiler?”

If you say no, you usually don’t stand a chance. Nordstrom prides itself on blowing away customers, and people who smile a lot seem to be great at it.

Just thought I’d share that little tidbit Lovely post as always, Becky.

By: Becky Carroll

Becky Carroll — Fri, 03 Aug 2007 15:12:04 +0000

KermitFan, thanks for adding your perspective. Hopefully, you found some great experiences at your Seattle Nordstrom Rack. Let me know what you discover.