Comments on: Long Distance Customers http://customersrock.net/2007/08/15/long-distance-customers/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Thu, 17 May 2012 17:52:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Todd Earwood » Blog Archive » Customer Love is Cheap http://customersrock.net/2007/08/15/long-distance-customers/comment-page-1/#comment-1794 Todd Earwood » Blog Archive » Customer Love is Cheap Thu, 23 Aug 2007 15:28:22 +0000 http://customersrock.wordpress.com/2007/08/15/long-distance-customers/#comment-1794 [...] Giving the personal touch (Customers Rock!) [...] [...] Giving the personal touch (Customers Rock!) [...]

]]> By: Becky Carroll http://customersrock.net/2007/08/15/long-distance-customers/comment-page-1/#comment-1795 Becky Carroll Tue, 21 Aug 2007 15:58:48 +0000 http://customersrock.wordpress.com/2007/08/15/long-distance-customers/#comment-1795 Tammy, it takes a conscious decision to do this. Glad this post is giving you a good reminder! Thank you for the kind words. Tammy, it takes a conscious decision to do this. Glad this post is giving you a good reminder! Thank you for the kind words.

]]> By: tammy vitale http://customersrock.net/2007/08/15/long-distance-customers/comment-page-1/#comment-1796 tammy vitale Fri, 17 Aug 2007 21:29:25 +0000 http://customersrock.wordpress.com/2007/08/15/long-distance-customers/#comment-1796 oh this is a good post! what a great reminder to take care of your potential clients as well as your current clients. As an artist I haven't done enough of this - but I'm working on it right now, so this post is a good shove to remember *why* I'm working on it. oh this is a good post! what a great reminder to take care of your potential clients as well as your current clients. As an artist I haven’t done enough of this – but I’m working on it right now, so this post is a good shove to remember *why* I’m working on it.

]]> By: Becky Carroll http://customersrock.net/2007/08/15/long-distance-customers/comment-page-1/#comment-1798 Becky Carroll Thu, 16 Aug 2007 14:58:16 +0000 http://customersrock.wordpress.com/2007/08/15/long-distance-customers/#comment-1798 Thanks, Lewis - I agree! I think part of the reason this isn't done is this is not how most organizations are measured. When we start incenting employees on customer retention, in addition to customer acquisition, we will start to see behaviors change - as well as budget allocations. It is the right thing to do for our customers and our business. Thanks, Lewis – I agree! I think part of the reason this isn’t done is this is not how most organizations are measured. When we start incenting employees on customer retention, in addition to customer acquisition, we will start to see behaviors change – as well as budget allocations.

It is the right thing to do for our customers and our business.

]]> By: Lewis Green http://customersrock.net/2007/08/15/long-distance-customers/comment-page-1/#comment-1797 Lewis Green Thu, 16 Aug 2007 14:46:26 +0000 http://customersrock.wordpress.com/2007/08/15/long-distance-customers/#comment-1797 Great advice Becky. In fact, I think we should spend 90 percent of our time taking care of our customers and 10 percent or less attaining new customers. Our bottom and top lines would grow more quickly and our expenses would decline. Most important, it is the right thing to do for our customers. Great advice Becky. In fact, I think we should spend 90 percent of our time taking care of our customers and 10 percent or less attaining new customers. Our bottom and top lines would grow more quickly and our expenses would decline. Most important, it is the right thing to do for our customers.

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