Comments on: Designing the Disney Experience http://customersrock.net/2007/08/23/designing-the-disney-experience/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Thu, 17 May 2012 17:52:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Customers Rock! Disney Style: Exceeding Customer Expectations « Customers Rock! http://customersrock.net/2007/08/23/designing-the-disney-experience/comment-page-1/#comment-1810 Customers Rock! Disney Style: Exceeding Customer Expectations « Customers Rock! Fri, 16 Nov 2007 20:26:58 +0000 http://customersrock.wordpress.com/2007/08/23/designing-the-disney-experience/#comment-1810 [...] Designing the Disney Experience [...] [...] Designing the Disney Experience [...]

]]> By: Becky Carroll http://customersrock.net/2007/08/23/designing-the-disney-experience/comment-page-1/#comment-1813 Becky Carroll Tue, 28 Aug 2007 17:53:12 +0000 http://customersrock.wordpress.com/2007/08/23/designing-the-disney-experience/#comment-1813 Lewis, Disney is indeed always making improvements. It is more an experience than an amusement park, and most times of the year it is not nearly as crowded as it is during holidays and school vacations. Lewis, Disney is indeed always making improvements. It is more an experience than an amusement park, and most times of the year it is not nearly as crowded as it is during holidays and school vacations.

]]> By: Becky Carroll http://customersrock.net/2007/08/23/designing-the-disney-experience/comment-page-1/#comment-1812 Becky Carroll Tue, 28 Aug 2007 17:52:21 +0000 http://customersrock.wordpress.com/2007/08/23/designing-the-disney-experience/#comment-1812 Thanks for your compliment! I play the "find the hidden Mickeys" game with my kids, and they find new things each time we go. My favorite one is the dinner plates on the table in the dining room scene at Haunted Mansion. They are in the shape of a Mickey! Thanks for your compliment! I play the “find the hidden Mickeys” game with my kids, and they find new things each time we go. My favorite one is the dinner plates on the table in the dining room scene at Haunted Mansion. They are in the shape of a Mickey!

]]> By: Becky Carroll http://customersrock.net/2007/08/23/designing-the-disney-experience/comment-page-1/#comment-1811 Becky Carroll Tue, 28 Aug 2007 17:36:14 +0000 http://customersrock.wordpress.com/2007/08/23/designing-the-disney-experience/#comment-1811 Hi Gavin! You need to plan to come to Disneyland in the off-season (which should work for you, as your summer and ours are 180 degrees apart!). In the meantime, a crowd navigation map sure would help. You could have one for those wanting to see fireworks/other shows/parades, and a different on for those trying to get to rides during the busy times. Thanks for your comment, my friend! :-) Hi Gavin!

You need to plan to come to Disneyland in the off-season (which should work for you, as your summer and ours are 180 degrees apart!). In the meantime, a crowd navigation map sure would help. You could have one for those wanting to see fireworks/other shows/parades, and a different on for those trying to get to rides during the busy times.

Thanks for your comment, my friend! :-)

]]> By: Lewis Green http://customersrock.net/2007/08/23/designing-the-disney-experience/comment-page-1/#comment-1807 Lewis Green Fri, 24 Aug 2007 14:23:17 +0000 http://customersrock.wordpress.com/2007/08/23/designing-the-disney-experience/#comment-1807 Becky, I am not a fan of amusement parks, especially one as popular as Disney's. However, from a marketing and customer experience point of view, they do a great job and seem always looking for ways to improve the experience. Becky,

I am not a fan of amusement parks, especially one as popular as Disney’s. However, from a marketing and customer experience point of view, they do a great job and seem always looking for ways to improve the experience.

]]> By: C. B. Whittemore http://customersrock.net/2007/08/23/designing-the-disney-experience/comment-page-1/#comment-1809 C. B. Whittemore Fri, 24 Aug 2007 01:33:55 +0000 http://customersrock.wordpress.com/2007/08/23/designing-the-disney-experience/#comment-1809 Becky, wonderful post filled with great insights. Love it that the Mouse appears in unexpected places. I've certainly found him in unusual ones! The 11 and under rule means I have a few more years, but not too many, before needing to take my daughter. Thanks! Becky, wonderful post filled with great insights. Love it that the Mouse appears in unexpected places. I’ve certainly found him in unusual ones! The 11 and under rule means I have a few more years, but not too many, before needing to take my daughter. Thanks!

]]> By: Gavin Heaton http://customersrock.net/2007/08/23/designing-the-disney-experience/comment-page-1/#comment-1808 Gavin Heaton Thu, 23 Aug 2007 22:33:21 +0000 http://customersrock.wordpress.com/2007/08/23/designing-the-disney-experience/#comment-1808 Great post, Becky! I agree on the crowds. My one visit to Disneyland was a very crowded experience -- simply providing some suggested routes or site flows (like one would do with a website) would be a great start. Great post, Becky! I agree on the crowds. My one visit to Disneyland was a very crowded experience — simply providing some suggested routes or site flows (like one would do with a website) would be a great start.

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