Comments on: Conversation: Customer Support in a Web 2.0 World

By: Don’t Ignore the Sheer Power of Social Communities | Gino Cosme

Don’t Ignore the Sheer Power of Social Communities | Gino Cosme — Tue, 27 May 2008 20:11:37 +0000

[...] negative publicity, social communities go beyond the bad. One such example is the creation of customer-centric communities that make it possible for customers to become more engaged with both your product and [...]

By: Gabrelle Roderick

Gabrelle Roderick — Sun, 11 May 2008 23:41:20 +0000

I have Craig’s card and can send you his email if you would like to talk to him.

By: Becky Carroll

Becky Carroll — Tue, 06 May 2008 21:15:05 +0000

Gabrelle, great info; thanks for sharing that about Cisco. I will have to look into it and report back.

By: Gabrelle Roderick

Gabrelle Roderick — Tue, 06 May 2008 16:23:14 +0000

I recently heard Craig Tobias of Cisco speak on this subject. He is heading up an effort to move all of Cisco’s customer support information into a wiki based system.

By: Conversation and Customer Support « Customers Rock!

Conversation and Customer Support « Customers Rock! — Fri, 31 Aug 2007 04:50:27 +0000

[...] Rack: It’s about peopleIs Ambient Marketing Good for Customers?Tips for Listening and LearningConversation: Customer Support in a Web 2.0 WorldThanking OthersHow to Welcome New CustomersTea at the Westin, anyone?Ravenswood Winery Rocks with a [...]