Comments on: Conversation and Customer Support http://customersrock.net/2007/08/30/conversation-and-customer-support/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Fri, 10 Feb 2012 00:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Kamal Kumar http://customersrock.net/2007/08/30/conversation-and-customer-support/comment-page-1/#comment-1823 Kamal Kumar Fri, 18 Jul 2008 09:41:52 +0000 http://customersrock.wordpress.com/2007/08/30/conversation-and-customer-support/#comment-1823 Here Conversation and customer support are two different word as a describing the same as both are used in the sense of saving something as both are corelated to each other as customer supports are playing an important role for developing a business as business totally depends upon the customer satisfaction . Everyone knows that customer service is vital, but lots of firms still address the task haphazardly. Customer service comes at that point when customers are highly engaged in the problems they have. "So in this way we can say that for the development of any business customer satisfaction in too much important". Here Conversation and customer support are two different word as a describing the same as both are used in the sense of saving something as both are corelated to each other as customer supports are playing an important role for developing a business as business totally depends upon the customer satisfaction . Everyone knows that customer service is vital, but lots of firms still address the task haphazardly. Customer service comes at that point when customers are highly engaged in the problems they have.

“So in this way we can say that for the development of any business customer satisfaction in too much important”.

]]> By: C2C step1- Having a Good Product | The Invesp Blog http://customersrock.net/2007/08/30/conversation-and-customer-support/comment-page-1/#comment-1824 C2C step1- Having a Good Product | The Invesp Blog Tue, 09 Oct 2007 06:10:45 +0000 http://customersrock.wordpress.com/2007/08/30/conversation-and-customer-support/#comment-1824 [...] more good news.  It’s an advantage that feeds on itself.  By starting or participating in conversations about your company, you are indeed providing excellent customer service by listening to your customers, addressing [...] [...] more good news.  It’s an advantage that feeds on itself.  By starting or participating in conversations about your company, you are indeed providing excellent customer service by listening to your customers, addressing [...]

]]> By: Becky Carroll http://customersrock.net/2007/08/30/conversation-and-customer-support/comment-page-1/#comment-1825 Becky Carroll Thu, 06 Sep 2007 17:36:18 +0000 http://customersrock.wordpress.com/2007/08/30/conversation-and-customer-support/#comment-1825 Daksh, thank you for the rave reviews on this post! It is a good, high-level summary of some issues to consider when thinking about a corporate blog. Thanks for commenting! Glenn, great to see you chiming in! I also love Southwest and the interaction they provide with their customers. All levels engage in conversation; I posted recently an example from a SWA pilot. I do believe it is important to take part in the conversations already in progress. Mack, thanks! Your compliment means a lot, especially as you are my main man when it comes to blogging. :-) Let's get the word out! Daksh, thank you for the rave reviews on this post! It is a good, high-level summary of some issues to consider when thinking about a corporate blog. Thanks for commenting!

Glenn, great to see you chiming in! I also love Southwest and the interaction they provide with their customers. All levels engage in conversation; I posted recently an example from a SWA pilot. I do believe it is important to take part in the conversations already in progress.

Mack, thanks! Your compliment means a lot, especially as you are my main man when it comes to blogging. :-) Let’s get the word out!

]]> By: Mack Collier http://customersrock.net/2007/08/30/conversation-and-customer-support/comment-page-1/#comment-1826 Mack Collier Wed, 05 Sep 2007 02:32:14 +0000 http://customersrock.wordpress.com/2007/08/30/conversation-and-customer-support/#comment-1826 GREAT advice Becky! I hope that companies that are struggling to use social media to provide better customer service give this post the attention it deserves! GREAT advice Becky! I hope that companies that are struggling to use social media to provide better customer service give this post the attention it deserves!

]]> By: Glenn (Customer Service Experience) Ross http://customersrock.net/2007/08/30/conversation-and-customer-support/comment-page-1/#comment-1827 Glenn (Customer Service Experience) Ross Wed, 05 Sep 2007 02:04:43 +0000 http://customersrock.wordpress.com/2007/08/30/conversation-and-customer-support/#comment-1827 Becky, I echo Daksh. Very thought provoking post. In part 1 you mention that businesses are reluctant to engage in blogs and wikis because of negative comments. You point out these conversations are occurring elsewhere. What these companies don't realize is that, by having a blog, discussion board, or wiki, they can be a party to the conversation. The best practice is the Southwest Airlines blog where loyal customers usually defend SW without SW having to do it. Regards, Glenn Becky,

I echo Daksh. Very thought provoking post. In part 1 you mention that businesses are reluctant to engage in blogs and wikis because of negative comments. You point out these conversations are occurring elsewhere. What these companies don’t realize is that, by having a blog, discussion board, or wiki, they can be a party to the conversation. The best practice is the Southwest Airlines blog where loyal customers usually defend SW without SW having to do it.

Regards,

Glenn

]]> By: Daksh http://customersrock.net/2007/08/30/conversation-and-customer-support/comment-page-1/#comment-1828 Daksh Fri, 31 Aug 2007 15:05:47 +0000 http://customersrock.wordpress.com/2007/08/30/conversation-and-customer-support/#comment-1828 Becky - Wonderful post ! I think this post should serve as bit of thought article per se for organizations trying to dive deeper into Web2.0 to gauge in more gripping conversations with their customers. What are the key issues that need to be looked into, before we get in the zone of blogging?. If you're trying to find an answer to that question, well there's no better place than this blog-post. Becky – Wonderful post !

I think this post should serve as bit of thought article per se for organizations trying to dive deeper into Web2.0 to gauge in more gripping conversations with their customers.

What are the key issues that need to be looked into, before we get in the zone of blogging?. If you’re trying to find an answer to that question, well there’s no better place than this blog-post.

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