http://customersrock.net/2007/09/06/more-little-things-that-make-a-difference/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Fri, 30 Jul 2010 13:43:57 -0500 http://wordpress.org/?v=2.8.4 hourly 1 http://customersrock.net/2007/09/06/more-little-things-that-make-a-difference/comment-page-1/#comment-1832 Doug Meacham Fri, 07 Sep 2007 22:48:15 +0000 http://customersrock.wordpress.com/2007/09/06/more-little-things-that-make-a-difference/#comment-1832 Hi Becky, Great Post and I couldn't agree more. "Sweating the Small Stuff" as I have discussed on NextUp, can be the deciding factor for a customer choosing who they will do business with next time. And as for upselling on a problem call, I recently experience that when trying to get my new iPhone to work at my house. I called Apple first because I thought it was a hardware problem. The first question was not "How can I help you", but rather, "Would you like to buy the extended warranty". Amazing, but true. Hi Becky, Great Post and I couldn’t agree more. “Sweating the Small Stuff” as I have discussed on NextUp, can be the deciding factor for a customer choosing who they will do business with next time. And as for upselling on a problem call, I recently experience that when trying to get my new iPhone to work at my house. I called Apple first because I thought it was a hardware problem. The first question was not “How can I help you”, but rather, “Would you like to buy the extended warranty”. Amazing, but true.

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