Customers Rock!

• Top Blog Posts

  • What Does Brand Look Like in a Digital World?
  • McDonald's Connects with Employees and Customers
  • Thank You! Celebrating my blog's 2 year anniversary
  • Top 3 Customer Rock Stars for 2008
  • Five in the Morning: Customers Rock! Edition
  • Marketing Like a Rock-Star
  • Re-Focus on Customer Service
  • Recession-Proof Marketing
  • Putting Customers First
  • Does Social Media Help or Hurt?

• Join my Customers Rock! Fan Page

  Customers Rock! on Facebook

• Recognition

  Hear me as a guest on the Big Biz Show!
  
  
  Online MBA Rankings
  
  
  
  
  

• Blog Post Categories

  • Advertising
  • B2B Marketing
  • Bathroom blogfest
  • Blogging
  • Book reviews
  • BrandingWire
  • Carnivale of Customer Service
  • Citizen journalism
  • Community
  • Customer experience
  • Customer loyalty
  • Customer Rock Stars
  • Customer service
  • Customer strategy
  • Customers Rock!
  • eBooks
  • Expert's Corner
  • Feedback
  • Gaming
  • Guest bloggers
  • Interviews
  • Job postings
  • Marketing
  • Memes
  • sales
  • social media
  • Starbucks Project
  • Technical support
  • Uncategorized
  • User experience
  • Videos
  • Voice of the customer
  • word of mouth

• Subscribe to Customers Rock! Blog

   Subscribe in a reader

  Subscribe by email
  (don't forget to add feedblitz@mail.feedblitz.com to your address book)

  

• Follow me!

  

• Listen to Customers Rock! Radio

  

• Recent Comments

  • 3 Tips on Increasing Customer Loyalty | Self Improvement Information on Growing Business the Old-Fashioned Way
  • Adrian Swinscoe on Growing Business the Old-Fashioned Way
  • Phodiso Seleka on McDonald’s Connects with Employees and Customers
  • Becky Carroll on Growing Business the Old-Fashioned Way
  • builders glasgow on Growing Business the Old-Fashioned Way

• Events

  
  Upcoming speaking events:
  
  Past speaking events:
  
  
  

• Downloads

  Customer Service: The Art of Listening and Engagement Through Social Media
  
  

• Blogroll

  • Amazing Service Guy
  • Annarchy
  • Branding Strategy Insider
  • Church of the Customer
  • Conversation Agent
  • Converstations
  • Customers are Always
  • Diva Marketing
  • Drew’s Marketing Minute
  • Flooring the Consumer
  • FreshNetworks blog
  • MarketingProfs Daily Fix
  • NextUp
  • Product Management Tips
  • Servant of Chaos
  • Service Untitled
  • Step Into the Spotlight!
  • Sticky Figure
  • TechnoMarketer
  • The Diff
  • The Social Customer
  • The Viral Garden

6 Responses to “How Not to do Customer Service”

1. Dan Schawbel Says:
   September 27th, 2007 at 12:27 pm

   Notice how the guy who approaches him is in a fraternity…so I’m not surprised.

2. Becky Carroll Says:
   September 27th, 2007 at 12:39 pm

   I noticed that. Do you think the reaction would have been different if it wasn’t someone from a fraternity?

3. Scott Says:
   September 28th, 2007 at 10:49 am

   I love this stuff. What a great way to make a point in reverse. Definitely keep these coming!

4. Becky Carroll Says:
   September 28th, 2007 at 3:42 pm

   Glad to have you chime in on this, Scott! It does make a point, doesn’t it? Thanks for the feedback.

5. Maria Palma Says:
   October 2nd, 2007 at 8:32 pm

   I love checking out funny customer service videos over at YouTube. Yes, Becky, keep the videos coming. Every now and then we need a laugh!

6. Becky Carroll Says:
   October 3rd, 2007 at 8:57 am

   Thanks, Maria. Let me know if you find other good ones!

Leave a Reply