Comments on: Focus on the customer http://customersrock.net/2007/10/19/focus-on-the-customer/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Fri, 10 Feb 2012 00:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Kristina Evey http://customersrock.net/2007/10/19/focus-on-the-customer/comment-page-1/#comment-2475 Kristina Evey Mon, 25 Aug 2008 01:19:31 +0000 http://customersrock.wordpress.com/2007/10/19/focus-on-the-customer/#comment-2475 This is so true! It really doesn't take as much effort as people may fear. By establishing a cultural mindset geared toward superior customer service, everyone takes ownership of their impact on the success of their business. Once the initial changes or mindsets are put in place, it becomes habit and customers will know that they come first in your business. This is so true! It really doesn’t take as much effort as people may fear. By establishing a cultural mindset geared toward superior customer service, everyone takes ownership of their impact on the success of their business. Once the initial changes or mindsets are put in place, it becomes habit and customers will know that they come first in your business.

]]> By: darren http://customersrock.net/2007/10/19/focus-on-the-customer/comment-page-1/#comment-1914 darren Fri, 26 Oct 2007 05:53:07 +0000 http://customersrock.wordpress.com/2007/10/19/focus-on-the-customer/#comment-1914 Becky...great blog! I've created an entire blog about customer service experience which boils customer service down into two concepts - getting it WHEN you want it and HOW you want it (hence, timing and delivery). That said, I have countless examples of how companies have either knocked this out-of-the park or have fallen flat on their proverbial faces. I'll add something else to the comments above that is important in 'rocking the customer'...honesty! You'd be surprised (perhaps) at how many businesss lie/mislead customers...I've had two recently which I wrote about...not cool! Becky…great blog! I’ve created an entire blog about customer service experience which boils customer service down into two concepts – getting it WHEN you want it and HOW you want it (hence, timing and delivery).

That said, I have countless examples of how companies have either knocked this out-of-the park or have fallen flat on their proverbial faces.

I’ll add something else to the comments above that is important in ‘rocking the customer’…honesty! You’d be surprised (perhaps) at how many businesss lie/mislead customers…I’ve had two recently which I wrote about…not cool!

]]> By: Becky Carroll http://customersrock.net/2007/10/19/focus-on-the-customer/comment-page-1/#comment-1915 Becky Carroll Thu, 25 Oct 2007 04:34:44 +0000 http://customersrock.wordpress.com/2007/10/19/focus-on-the-customer/#comment-1915 Sabine, thank you for your comment. The best thing to do is be strategic about how you treat customers. Consistency is indeed a key, as once customer expectations are set, they need to be met. Keep the faith, Sabine! :-) Hari, glad you are here. Please share with us your experience! Toby, you always have great posts to link to. You are right; great service is still a competitive advantage. So why aren't more companies making strategic changes to make it happen? Glenn, I love your examples of Customers Rock! attitude. Great minds think alike. Sabine, thank you for your comment. The best thing to do is be strategic about how you treat customers. Consistency is indeed a key, as once customer expectations are set, they need to be met. Keep the faith, Sabine! :-)

Hari, glad you are here. Please share with us your experience!

Toby, you always have great posts to link to. You are right; great service is still a competitive advantage. So why aren’t more companies making strategic changes to make it happen?

Glenn, I love your examples of Customers Rock! attitude. Great minds think alike.

]]> By: Glenn (Customer Service Experience) Ross http://customersrock.net/2007/10/19/focus-on-the-customer/comment-page-1/#comment-1916 Glenn (Customer Service Experience) Ross Mon, 22 Oct 2007 15:40:09 +0000 http://customersrock.wordpress.com/2007/10/19/focus-on-the-customer/#comment-1916 Becky, I just published a post on a similar topic to this. http://www.allbusiness.com/marketing-advertising/relationship-marketing/4967955-1.html Becky, I just published a post on a similar topic to this.
http://www.allbusiness.com/marketing-advertising/relationship-marketing/4967955-1.html

]]> By: Toby http://customersrock.net/2007/10/19/focus-on-the-customer/comment-page-1/#comment-1917 Toby Sun, 21 Oct 2007 22:59:01 +0000 http://customersrock.wordpress.com/2007/10/19/focus-on-the-customer/#comment-1917 Becky - Why don't companies get that consistent, excellent customer care is a competitive advantage? Oh, I get it them it wouldn't be a CA .. in the meantime, such a great opportunity to set the brand apart with customers who love you. Thanks for the shout out and the links to these terrific posts. Becky – Why don’t companies get that consistent, excellent customer care is a competitive advantage? Oh, I get it them it wouldn’t be a CA .. in the meantime, such a great opportunity to set the brand apart with customers who love you.

Thanks for the shout out and the links to these terrific posts.

]]> By: Hari Vasilev http://customersrock.net/2007/10/19/focus-on-the-customer/comment-page-1/#comment-1918 Hari Vasilev Sat, 20 Oct 2007 14:41:54 +0000 http://customersrock.wordpress.com/2007/10/19/focus-on-the-customer/#comment-1918 Nice post! Really we will not trash customer service! I know this from personal experience. Nice post! Really we will not trash customer service! I know this from personal experience.

]]> By: Sabine http://customersrock.net/2007/10/19/focus-on-the-customer/comment-page-1/#comment-1919 Sabine Sat, 20 Oct 2007 06:59:02 +0000 http://customersrock.wordpress.com/2007/10/19/focus-on-the-customer/#comment-1919 Thanks for sharing this! I agree completely. Only caution on customer service - don't do something one time and change it the next. Customers might comt to you for a certain service experience - if you keep changing - you're confusing your customers! And the goal of customer service is to keep them happy, coming back and maybe even referring you! Thanks for sharing this! I agree completely. Only caution on customer service – don’t do something one time and change it the next. Customers might comt to you for a certain service experience – if you keep changing – you’re confusing your customers! And the goal of customer service is to keep them happy, coming back and maybe even referring you!

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