Customers Rock!

 The customer experience spans across all places a customer touches an organization: sales, marketing, customer service, and yes, even the bathroom!  The Bathroom Blogfest takes place this week, and I am honored to be part of the contributing author list.  As I am such a Disney fan, I decided my theme for bathroom posts this week would be Disney bathrooms.  Some are themed in amazing ways, some have really fun door signs, and some are yet to come!

I will begin the week with a fun, themed bathroom from Disney’s California Adventure park.  Disney takes the experience of being in California all the way into the stalls (and I don’t mean traffic stalls!).  This part of the park is themed around the famous Route 66 road in the USA.  To set the stage (because Disney has a strong focus on their show): Just outside this particular restroom is a McDonald’s, disguised as a giant hamburger.  It is similar to some of the giant icons seen on the roadside of Route 66. 

Inside, the theme is carried through all the way down the hall.  The yellow lane markers guide you to the stalls, and in solid Disney fashion, you can see the lowered “kiddie” sink on the left hand side.  This is great for the mom with the child who says, “I want to do it myself!”  Plus, with a lower sink, the child doesn’t get their shirt all wet when mom has to lift them up to the faucet over the inevitably-wet counters.  As you can also see, this bathroom is spotless.

On your way out, you see a fabulous Route 66 mural on the wall tiles!  Get your kicks…

More from me in my next installment later this week.  Visit the Bathroom Blogfest group blog, as well as the other Blogfest bloggers:

• Kate Rutter—Adaptive Path
• Laurence Helene Borel—Blog Till You Drop
• Iris Shreve Garrott—checking out and checking in
• Susan Abbott—Customer Experience Crossroads
• Maria Palma—Customers Are Always
• Becky Carroll—Customers Rock!
• Toby Bloomberg—Diva Marketing
• Linda Tischler—Fast Company Now
• C.B. Whittemore—Flooring the Consumer
• Ed Pell—K+B DeltaVee
• Helene Blowers—Library Bytes
• Claudia Schiepers—Life and its little pleasures
• Katie Clark—Practical Katie
• Sandra Renshaw—Purple Wren
• Reshma Anand—Qualitative Research
• Marianna Hayes—Results Revolution
• Carolyn Townes—Spirit Women
• Sara Cantor—The Curious Shopper
• Anna Farmery—The Engaging Brand
• Dee McCrorey—The Ultimate Corporate Entrepreneur
• Katia S. Adams—Transcultural

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