Why are we looking at bathrooms this week?  The customer experience truly spans all customer touchpoints, including the bathroom!  If the experience is great throughout an establishment but the washroom is dirty, lacks supplies, or is unappealing, a customer’s impression of your brand will be affected.  Disney has a very strong brand, and its bathrooms are generally kept very clean and tidy.  Today I will show you a few pictures of exceptional bathrooms – luxury Disney.

Disney’s California Adventure Park, Ariel’s Grotto

Ariel’s Grotto is a restaurant which serves what Disney calls “character meals”.  In other words, this is the place to come if you want to meet the Disney characters while you eat.  This particular restaurant is focused on those popular Disney princesses, and you can get your photo taken with Ariel (from the Little Mermaid).  Right across from her beautifully-themed mermaid photo spot is this ladies room.  Of course, it has the “children’s sink” which is lower than the other sinks, but its most striking aspect is the lighting.  In order to achieve that “under the sea” effect, there is a blue glow which is emitted from the mirrors.  The bathroom in general is dimly-lit in the sink area so the blue glow can be seen.  In addition, the bathroom is in shades of teals, green, and blue, and the mirrors are luxurious with gold and granite all around, fit for any little (or big) princess to use!

Disney World: EPCOT, House of Technology

Inside the Innoventions area of EPCOT at Disney World, you can take a tour of the House of Technology.  This “house” shows off many futuristic ideas about how we can use technology in every day life – such as the room-darkening glass controlled by a touchscreen or the wall speakers (which are the wall!).  One of the most interesting parts of the house was the bathroom.  While Disney guests can’t use this bathroom, it is so visually-appealing that I had to share it!

It includes a shower with multiple shower heads that can turn on and off as desired, creating a pulsing effect.  It also includes this toilet and sink area.  The toilet is tankless, and water is pumped directly to the bowl.  The sink is simple in its elegance, with the blue glass basin adding a nice touch of color.  The overall effect is one of a very neat and tidy area which could be replicated for hotels or eating establishments.  Well done, Disney!  (And Kohler, as they are the ones who make these fixtures.)

Tomorrow, I will share fun bathroom signs!

Visit the Bathroom Blogfest group blog, as well as the other Blogfest bloggers:

• Kate Rutter—Adaptive Path
• Laurence Helene Borel—Blog Till You Drop
• Iris Shreve Garrott—checking out and checking in
• Susan Abbott—Customer Experience Crossroads
• Maria Palma—Customers Are Always
• Becky Carroll—Customers Rock!
• Toby Bloomberg—Diva Marketing
• Linda Tischler—Fast Company Now
• C.B. Whittemore—Flooring the Consumer
• Ed Pell—K+B DeltaVee
• Helene Blowers—Library Bytes
• Claudia Schiepers—Life and its little pleasures
• Katie Clark—Practical Katie
• Sandra Renshaw—Purple Wren
• Reshma Anand—Qualitative Research
• Marianna Hayes—Results Revolution
• Carolyn Townes—Spirit Women
• Sara Cantor—The Curious Shopper
• Anna Farmery—The Engaging Brand
• Dee McCrorey—The Ultimate Corporate Entrepreneur
• Katia S. Adams—Transcultural
• Katie Konrath – Get Fresh Minds