Comments on: VIP Treatment http://customersrock.net/2007/12/06/vip-treatment/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Wed, 08 Feb 2012 05:57:34 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Brandon http://customersrock.net/2007/12/06/vip-treatment/comment-page-1/#comment-2009 Brandon Fri, 07 Dec 2007 04:35:56 +0000 http://customersrock.wordpress.com/2007/12/06/vip-treatment/#comment-2009 By "it", I mean, why they were given the yellow bands without knowing why. :) Brandon By “it”, I mean, why they were given the yellow bands without knowing why. :)

Brandon

]]> By: Brandon http://customersrock.net/2007/12/06/vip-treatment/comment-page-1/#comment-2010 Brandon Fri, 07 Dec 2007 04:34:09 +0000 http://customersrock.wordpress.com/2007/12/06/vip-treatment/#comment-2010 Wow! Thanks for the story, Becky, I was befuddled by how they got their yellow bands. Perhaps they were handed them randomly, however, it defintely was not a great use of marketing dollars. Whether they are our high volume customers or simply those who pay a premium for our service, VIPs should be treated well and know when they receive the special treatment. Lest anyone chime in with, "everyone should be treated equally," I will respectfully beg to differ. I believe that those who provide the biggest / most consistent / longest term / (insert what fits for your business here) revenue stream should be treated preferentially, after all, we depend on them. If you ever figure it out, please let us know! Thanks, Brandon Wow! Thanks for the story, Becky, I was befuddled by how they got their yellow bands. Perhaps they were handed them randomly, however, it defintely was not a great use of marketing dollars.

Whether they are our high volume customers or simply those who pay a premium for our service, VIPs should be treated well and know when they receive the special treatment. Lest anyone chime in with, “everyone should be treated equally,” I will respectfully beg to differ.

I believe that those who provide the biggest / most consistent / longest term / (insert what fits for your business here) revenue stream should be treated preferentially, after all, we depend on them.

If you ever figure it out, please let us know!

Thanks,

Brandon

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