Comments on: The Marketing of Customization: Hilton Hotels http://customersrock.net/2008/01/12/the-marketing-of-customization-hilton-hotels/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Fri, 10 Feb 2012 00:13:03 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: duvar kağıtları http://customersrock.net/2008/01/12/the-marketing-of-customization-hilton-hotels/comment-page-1/#comment-3472 duvar kağıtları Thu, 02 Jul 2009 20:36:38 +0000 http://customersrock.wordpress.com/2008/01/12/the-marketing-of-customization-hilton-hotels/#comment-3472 The Marketing of Customization: Hilton Hotels » Customers Rock! good article thank you The Marketing of Customization: Hilton Hotels » Customers Rock! good article thank you

]]> By: Esteban Kolsky http://customersrock.net/2008/01/12/the-marketing-of-customization-hilton-hotels/comment-page-1/#comment-2078 Esteban Kolsky Sun, 20 Jan 2008 05:30:24 +0000 http://customersrock.wordpress.com/2008/01/12/the-marketing-of-customization-hilton-hotels/#comment-2078 They have certain categories (pillows, temperature, drink, snack -- for what i remember)... also, if you are a member you get free internet (the reason i signed up) for the time you are in the hotel... very nice setup, but unfortunately I don't get to stay there often enough. they have good service, but not the best i have experienced... They have certain categories (pillows, temperature, drink, snack — for what i remember)… also, if you are a member you get free internet (the reason i signed up) for the time you are in the hotel… very nice setup, but unfortunately I don’t get to stay there often enough. they have good service, but not the best i have experienced…

]]> By: Becky Carroll http://customersrock.net/2008/01/12/the-marketing-of-customization-hilton-hotels/comment-page-1/#comment-2076 Becky Carroll Sat, 19 Jan 2008 04:04:36 +0000 http://customersrock.wordpress.com/2008/01/12/the-marketing-of-customization-hilton-hotels/#comment-2076 Esteban, thank you for the example from Wyndham! Are the customization options similar? I'll have to check it out. Esteban, thank you for the example from Wyndham! Are the customization options similar? I’ll have to check it out.

]]> By: Esteban Kolsky http://customersrock.net/2008/01/12/the-marketing-of-customization-hilton-hotels/comment-page-1/#comment-2075 Esteban Kolsky Fri, 18 Jan 2008 17:38:05 +0000 http://customersrock.wordpress.com/2008/01/12/the-marketing-of-customization-hilton-hotels/#comment-2075 Actually, Whyndham by Request from Wyndham Hotels works that way, they write down your preferences, or you choose them via a web site, and your room is customized before you arrive. Actually,

Whyndham by Request from Wyndham Hotels works that way, they write down your preferences, or you choose them via a web site, and your room is customized before you arrive.

]]> By: Becky Carroll http://customersrock.net/2008/01/12/the-marketing-of-customization-hilton-hotels/comment-page-1/#comment-2074 Becky Carroll Thu, 17 Jan 2008 16:48:39 +0000 http://customersrock.wordpress.com/2008/01/12/the-marketing-of-customization-hilton-hotels/#comment-2074 Thank you for the compliment, Lewis. It is not only the travel industry that needs to think this through; any business should be considering how they can treat different customers differently (as we used to say at Peppers and Rogers). Even if it is something small (and remembering the details is usually the most impressive thing), customers appreciate knowing a company has noticed them. Thank you for the compliment, Lewis. It is not only the travel industry that needs to think this through; any business should be considering how they can treat different customers differently (as we used to say at Peppers and Rogers). Even if it is something small (and remembering the details is usually the most impressive thing), customers appreciate knowing a company has noticed them.

]]> By: Lewis Green http://customersrock.net/2008/01/12/the-marketing-of-customization-hilton-hotels/comment-page-1/#comment-2077 Lewis Green Wed, 16 Jan 2008 16:11:04 +0000 http://customersrock.wordpress.com/2008/01/12/the-marketing-of-customization-hilton-hotels/#comment-2077 Nice post. Every business within the travel industry should read this. As a former travel writer, I can tell you that every customer and reader who shared their thoughts with me were interested and impressed by little details. Nice post. Every business within the travel industry should read this. As a former travel writer, I can tell you that every customer and reader who shared their thoughts with me were interested and impressed by little details.

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