Comments on: Making Customers Feel At Home

By: Ruby Smith

Ruby Smith — Tue, 03 May 2011 03:44:53 +0000

I have been bringing my family to Hometown (Old Country) for many years. We come every Sunday and have encouraged many of our church members to come as well. Until a few weeks ago we have had excellent service and good food. For the last three times we have had very rude treatment in the meat area by Bernie Chamberlin (manager) and Thang. They are shockingly rude to some customers. I stood back and observed Sunday. One customer receives smiles and inquiries of satisfaction and the next customer meat is slapped on the plate, the serving utensil is snacked from their hand(if it is turned toward the customer and the customer touches it).Tis happened to me and another lady. I have noticed that it is racial(which is totally unacceptable) . I observed three Sundays to be sure. First of all we come there to support the restaurant because of longevity. However, many of our friends go to the new Golden Corral down the street.I have been there and the food and customer service is great. If we come back, Bernie and Thang will not get away with treating me and my guest rudely again. Even though it is Sunday and we are coming there from church, I will get another manager and settle the issue at that moment. I asked others who were with me and they could not believe the rudeness of those two, however, did not want to say anything. All customer are special and should be treated as such. There are other restaurants with great customer service in the area at about the same price who will welcome new customers. I bring large groups many times, with those two, I will not have my guest insulted. The rest of the staff is great.

By: CustServ: Customer Relations: The New Competitive Edge

CustServ: Customer Relations: The New Competitive Edge — Mon, 28 Jan 2008 03:19:05 +0000

[...] Continue reading… 0 votes Posted by meikah | Filed under Customer Relations Management, Customer Service Experience, Customer Service Experience of the Week, Hometown Buffet, Restaurants [...]

By: Becky Carroll

Becky Carroll — Sat, 19 Jan 2008 04:03:19 +0000

Yes, Brandon, Al does know his customer. Amazing how many organizations don’t because they never talk to them!

This is also a great example of why customer service is also a form of marketing.

Thanks for your comment, Brandon. You rock!

By: granolababies

granolababies — Fri, 18 Jan 2008 07:02:17 +0000

Al showed a great understanding of one of Customer Service’s key principles – Know Thy Customer. Great example. And all this from Hometown Buffet, which is not known as a gourmet restaurant, but rather an affordableplace for families to go eat!

My point is that great Customer Service occurs at any and every level.

- Brandon

By: Becky Carroll

Becky Carroll — Thu, 17 Jan 2008 16:44:50 +0000

Thanks for your comment. As a customer service expert, I definitely have high expectations, especially if the menu is high-priced. Hometown Buffet is an inexpensive buffet restaurant (not sure if they are in Toronto); Tahoe Joe’s is a little more upscale.

By: homes in rosedale

homes in rosedale — Thu, 17 Jan 2008 15:05:48 +0000

I`m one of the demanding Toronto real estate agents who really loves great customer service and fine cuisine. Probably I`m causing hard times for the waiters and managers but considering the prices for a menu I feel entitled to expect an outstanding treatment. There is nothing more disappointing than a spoilt dinner with your friends especially if the reason is the quality of the restaurant. Your article made me curious and I would definitely try this place.