Comments on: Making Customers Feel At Home

By: CustServ: Customer Relations: The New Competitive Edge

CustServ: Customer Relations: The New Competitive Edge — Mon, 28 Jan 2008 03:19:05 +0000

[...] Continue reading… 0 votes Posted by meikah | Filed under Customer Relations Management, Customer Service Experience, Customer Service Experience of the Week, Hometown Buffet, Restaurants [...]

By: Becky Carroll

Becky Carroll — Sat, 19 Jan 2008 04:03:19 +0000

Yes, Brandon, Al does know his customer. Amazing how many organizations don’t because they never talk to them!

This is also a great example of why customer service is also a form of marketing.

Thanks for your comment, Brandon. You rock!

By: granolababies

granolababies — Fri, 18 Jan 2008 07:02:17 +0000

Al showed a great understanding of one of Customer Service’s key principles – Know Thy Customer. Great example. And all this from Hometown Buffet, which is not known as a gourmet restaurant, but rather an affordableplace for families to go eat!

My point is that great Customer Service occurs at any and every level.

- Brandon

By: Becky Carroll

Becky Carroll — Thu, 17 Jan 2008 16:44:50 +0000

Thanks for your comment. As a customer service expert, I definitely have high expectations, especially if the menu is high-priced. Hometown Buffet is an inexpensive buffet restaurant (not sure if they are in Toronto); Tahoe Joe’s is a little more upscale.

By: homes in rosedale

homes in rosedale — Thu, 17 Jan 2008 15:05:48 +0000

I`m one of the demanding Toronto real estate agents who really loves great customer service and fine cuisine. Probably I`m causing hard times for the waiters and managers but considering the prices for a menu I feel entitled to expect an outstanding treatment. There is nothing more disappointing than a spoilt dinner with your friends especially if the reason is the quality of the restaurant. Your article made me curious and I would definitely try this place.