Comments on: Thanking Customers http://customersrock.net/2008/01/24/thanking-customers/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Wed, 08 Feb 2012 05:57:34 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Becky Carroll http://customersrock.net/2008/01/24/thanking-customers/comment-page-1/#comment-2131 Becky Carroll Tue, 29 Jan 2008 18:08:10 +0000 http://customersrock.wordpress.com/2008/01/24/thanking-customers/#comment-2131 You are right, Lewis - saying thanks doesn't come naturally to most people! It usually takes a concerted effort and/or a plan to make it happen. Kudos to you for doing it! You are right, Lewis – saying thanks doesn’t come naturally to most people! It usually takes a concerted effort and/or a plan to make it happen. Kudos to you for doing it!

]]> By: Lewis Green http://customersrock.net/2008/01/24/thanking-customers/comment-page-1/#comment-2132 Lewis Green Thu, 24 Jan 2008 18:36:46 +0000 http://customersrock.wordpress.com/2008/01/24/thanking-customers/#comment-2132 Becky, One would think saying "thanks" comes naturally. It doesn't. In every client marketing plan, I include a tactic to thank customers when they first become customers and then again at least once a year, using a hand-written thank you note. It is the one tactic I can count on to raise the "why" question. Becky,

One would think saying “thanks” comes naturally. It doesn’t. In every client marketing plan, I include a tactic to thank customers when they first become customers and then again at least once a year, using a hand-written thank you note. It is the one tactic I can count on to raise the “why” question.

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