Comments on: Re-Experiencing Starbucks http://customersrock.net/2008/02/01/re-experiencing-starbucks/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Fri, 30 Jul 2010 13:43:57 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Re-Experiencing Starbucks, Update 7 - Listening to Customers « Customers Rock! http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2149 Re-Experiencing Starbucks, Update 7 - Listening to Customers « Customers Rock! Thu, 26 Jun 2008 22:41:59 +0000 http://customersrock.wordpress.com/?p=424#comment-2149 [...] Re-Experiencing Starbucks [...] [...] Re-Experiencing Starbucks [...]

]]> By: Starbucks Has a New (Old) Logo! Do You Care? « CUSTOMER U - Where Learning About Customers Never Stops! http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2145 Starbucks Has a New (Old) Logo! Do You Care? « CUSTOMER U - Where Learning About Customers Never Stops! Thu, 24 Apr 2008 22:29:36 +0000 http://customersrock.wordpress.com/?p=424#comment-2145 [...] Do You Care? Posted on April 24, 2008 by Paul Schwartz   I have been participating in the Re-Experiencing Starbucks Project, and this had pushed me to keep a closer eye on the company and the strategy being put into play by [...] [...] Do You Care? Posted on April 24, 2008 by Paul Schwartz   I have been participating in the Re-Experiencing Starbucks Project, and this had pushed me to keep a closer eye on the company and the strategy being put into play by [...]

]]> By: jayr http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2144 jayr Wed, 23 Apr 2008 03:32:52 +0000 http://customersrock.wordpress.com/?p=424#comment-2144 Im from thePhilippines and "The Starbucks Experience" here is tremendously great. Human connection is what sets apart Starbucks from other competitor. Not just a simple "hi" or "good morning", they will really make sure that they have initiated a conversation with you in the most genuine way. By the way i found a great site!! www.starbucksbaguio.blogspot.com Im from thePhilippines and “The Starbucks Experience” here is tremendously great. Human connection is what sets apart Starbucks from other competitor. Not just a simple “hi” or “good morning”, they will really make sure that they have initiated a conversation with you in the most genuine way.
By the way i found a great site!! http://www.starbucksbaguio.blogspot.com

]]> By: Customer Service Voodoo http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2157 Customer Service Voodoo Fri, 29 Feb 2008 06:03:35 +0000 http://customersrock.wordpress.com/?p=424#comment-2157 [...] Becky Carroll is also writing about the Starbucks experience; check out the Starbucks Manifesto by John Moore and the year long Starbucks Project.  Even if you don’t drink coffee, the Customer Service ideas and thoughts are worth your time. [...] [...] Becky Carroll is also writing about the Starbucks experience; check out the Starbucks Manifesto by John Moore and the year long Starbucks Project.  Even if you don’t drink coffee, the Customer Service ideas and thoughts are worth your time. [...]

]]> By: CustServ: Customer Relations: The New Competitive Edge http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2154 CustServ: Customer Relations: The New Competitive Edge Mon, 25 Feb 2008 07:16:08 +0000 http://customersrock.wordpress.com/?p=424#comment-2154 [...] Improve the Customer Experience - The Second Step 24 Feb 2008 Still in the spirit of Becky’s Re-experiencing Starbucks and John Moore’s Manifesto: What Must Starbucks Do? I am sharing here my observations about [...] [...] Improve the Customer Experience – The Second Step 24 Feb 2008 Still in the spirit of Becky’s Re-experiencing Starbucks and John Moore’s Manifesto: What Must Starbucks Do? I am sharing here my observations about [...]

]]> By: Re-Experiencing Starbucks: Transformation Starting « Customers Rock! http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2155 Re-Experiencing Starbucks: Transformation Starting « Customers Rock! Fri, 15 Feb 2008 18:33:54 +0000 http://customersrock.wordpress.com/?p=424#comment-2155 [...] laser-focused on our customers”.  Many of you left comments on the last post, which introduced the Starbucks experience project, and mentioned you would like to see free WiFi at Starbucks (Jay also mentioned it in his first [...] [...] laser-focused on our customers”.  Many of you left comments on the last post, which introduced the Starbucks experience project, and mentioned you would like to see free WiFi at Starbucks (Jay also mentioned it in his first [...]

]]> By: CustServ: Customer Relations: The New Competitive Edge http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2147 CustServ: Customer Relations: The New Competitive Edge Tue, 12 Feb 2008 06:49:51 +0000 http://customersrock.wordpress.com/?p=424#comment-2147 [...] Feb 2008 Early this month, Becky Carroll of Customers Rock! enjoined us to be part of the “re-experiencing starbucks challenge.” Becky was inspired by John Moore’s Manifesto: What Must Starbucks Do? So [...] [...] Feb 2008 Early this month, Becky Carroll of Customers Rock! enjoined us to be part of the “re-experiencing starbucks challenge.” Becky was inspired by John Moore’s Manifesto: What Must Starbucks Do? So [...]

]]> By: Peter Fankhaenel http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2146 Peter Fankhaenel Sun, 10 Feb 2008 13:20:36 +0000 http://customersrock.wordpress.com/?p=424#comment-2146 Its quite an interesting idea to "consult" Starbucks via blogs. I wish you much luck. There's one thing puzzling about your text and the other comments: hardly anybody seems to mention the coffee. Starbucks has not had much success in Germany, where I live. And to me, this is quite obvious. The first and last time I was in a Starbucks was in New York about six years ago. I had heard about Starbucks throuqh our newspapers and was quite curious to get the Starbucks experience for myself. - But what was that: expensive vanilla flavored coffee in paper cups! I don't know if it has to be that way commercially (expensive) and I don't know if I am the only one preferring coffee that tastes very much like coffee from porcelain cups, but to me this explains, why Starbucks has limited success in Germany. My personal favorite coffee bars are definitely in Italy. The baristas are usually not particularly friendly but the coffee and the food are outstanding most of the time. Isn't it possible to have such a great quality in a franchise type of business? Its quite an interesting idea to “consult” Starbucks via blogs. I wish you much luck.
There’s one thing puzzling about your text and the other comments: hardly anybody seems to mention the coffee.
Starbucks has not had much success in Germany, where I live. And to me, this is quite obvious.
The first and last time I was in a Starbucks was in New York about six years ago. I had heard about Starbucks throuqh our newspapers and was quite curious to get the Starbucks experience for myself. – But what was that: expensive vanilla flavored coffee in paper cups!
I don’t know if it has to be that way commercially (expensive) and I don’t know if I am the only one preferring coffee that tastes very much like coffee from porcelain cups, but to me this explains, why Starbucks has limited success in Germany.
My personal favorite coffee bars are definitely in Italy. The baristas are usually not particularly friendly but the coffee and the food are outstanding most of the time.
Isn’t it possible to have such a great quality in a franchise type of business?

]]> By: What is the Starbucks Customer Experience? « CUSTOMER U - Where Learning About Customers Never Stops! http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2161 What is the Starbucks Customer Experience? « CUSTOMER U - Where Learning About Customers Never Stops! Thu, 07 Feb 2008 23:52:38 +0000 http://customersrock.wordpress.com/?p=424#comment-2161 [...] Posted on February 7, 2008 by Paul Schwartz   I’ve been asked by Becky Carroll of Customers Rock!, who is joining Jay Ehret (Marketing Spot) on a project to track Howard Shultz’s efforts to get [...] [...] Posted on February 7, 2008 by Paul Schwartz   I’ve been asked by Becky Carroll of Customers Rock!, who is joining Jay Ehret (Marketing Spot) on a project to track Howard Shultz’s efforts to get [...]

]]> By: eamon1972 http://customersrock.net/2008/02/01/re-experiencing-starbucks/comment-page-1/#comment-2148 eamon1972 Tue, 05 Feb 2008 15:36:23 +0000 http://customersrock.wordpress.com/?p=424#comment-2148 Nice to see a blog focused on customers! (I remember someone telling me once, ages ago, that it is all about customers ...) eamon www.spotlightideas.co.uk How about a few books / newspapers / magazines for people to read in Starbucks (I haven't seen them over here in the UK). Nice to see a blog focused on customers! (I remember someone telling me once, ages ago, that it is all about customers …)
eamon
http://www.spotlightideas.co.uk

How about a few books / newspapers / magazines for people to read in Starbucks (I haven’t seen them over here in the UK).

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