Comments on: Bungie Rocks! Fixing (someone else’s) Customer Service Error http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Fri, 30 Jul 2010 13:43:57 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Cleaners Edinburgh http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-4490 Cleaners Edinburgh Fri, 12 Feb 2010 15:52:04 +0000 http://customersrock.wordpress.com/?p=450#comment-4490 This is a great story and look. The wonderful thing about social media and the Internet itself is not only that all of this could happen, but that the story is spreading to other websites (like Customers Rock!) This is a great story and look. The wonderful thing about social media and the Internet itself is not only that all of this could happen, but that the story is spreading to other websites (like Customers Rock!)

]]> By: Halo 3 Glitches http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-3387 Halo 3 Glitches Sun, 03 May 2009 20:11:32 +0000 http://customersrock.wordpress.com/?p=450#comment-3387 That's so awesome of Bungie, they're such a great company. That’s so awesome of Bungie, they’re such a great company.

]]> By: Becky Carroll http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-2229 Becky Carroll Thu, 05 Jun 2008 19:49:02 +0000 http://customersrock.wordpress.com/?p=450#comment-2229 Lmcc, thank you for sharing your story, and glad you liked the Bungie post. Sounds like your mini business case calculated more of the cost of servicing your son as opposed to the value add to the company. It all depends on how a company is measured and on their focus. Lmcc, thank you for sharing your story, and glad you liked the Bungie post. Sounds like your mini business case calculated more of the cost of servicing your son as opposed to the value add to the company. It all depends on how a company is measured and on their focus.

]]> By: Lmcc http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-2228 Lmcc Sun, 01 Jun 2008 19:32:47 +0000 http://customersrock.wordpress.com/?p=450#comment-2228 Great for Bungie, - I know now to stay loyal to Halo brand products despite the multiple Xbox issues we've had with Microsoft.... In under 12 months we've returned 4 Xbox consoles and despite multiple emails to Microsoft there has been NO response or attempt to address our issues. I even did a mini business case demonstrating the present value of my son as a customer (down without service for 35% of last year, approximately $400 in shipping costs, multiple free Xbox Live service extensions etc. etc)...Hey Microsoft, learn from your vendor partners, listen to your customers and focus on quality during production so you can avoid the problems before they happen! Great for Bungie, – I know now to stay loyal to Halo brand products despite the multiple Xbox issues we’ve had with Microsoft….

In under 12 months we’ve returned 4 Xbox consoles and despite multiple emails to Microsoft there has been NO response or attempt to address our issues. I even did a mini business case demonstrating the present value of my son as a customer (down without service for 35% of last year, approximately $400 in shipping costs, multiple free Xbox Live service extensions etc. etc)…Hey Microsoft, learn from your vendor partners, listen to your customers and focus on quality during production so you can avoid the problems before they happen!

]]> By: Benjamin Myhre http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-2226 Benjamin Myhre Mon, 24 Mar 2008 04:42:01 +0000 http://customersrock.wordpress.com/?p=450#comment-2226 Great story and it certainly shows how word can spread about a customer experience. Unfortunately for companies.... bad ones spread more often. Great story and it certainly shows how word can spread about a customer experience. Unfortunately for companies…. bad ones spread more often.

]]> By: daksh http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-2227 daksh Fri, 14 Mar 2008 19:25:51 +0000 http://customersrock.wordpress.com/?p=450#comment-2227 I am delighted, literally jumping on my feet after reading the story and the sleep is gone its almost 1a.m. here in New Delhi. Bungie's example shows how much do they care for their customers. Their gesture is very sweet. Amazing story :) I am delighted, literally jumping on my feet after reading the story and the sleep is gone its almost 1a.m. here in New Delhi.

Bungie’s example shows how much do they care for their customers. Their gesture is very sweet.

Amazing story :)

]]> By: » World Class Service Contact Centers - Management, Human Resources, and Life: C3OC’s Contact Center Musings http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-2224 » World Class Service Contact Centers - Management, Human Resources, and Life: C3OC’s Contact Center Musings Thu, 13 Mar 2008 16:09:55 +0000 http://customersrock.wordpress.com/?p=450#comment-2224 [...] brief summary.  The writer, Becky Carroll, goes into it with more detail if you’re [...] [...] brief summary.  The writer, Becky Carroll, goes into it with more detail if you’re [...]

]]> By: » Bungie Rocks! Fixing (someone else’s) Customer Service Error Credit Repair on Credit Speak: Find Info, News and More on Credit Repair http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-2223 » Bungie Rocks! Fixing (someone else’s) Customer Service Error Credit Repair on Credit Speak: Find Info, News and More on Credit Repair Thu, 13 Mar 2008 00:12:12 +0000 http://customersrock.wordpress.com/?p=450#comment-2223 [...] else’s) Customer Service Error Posted in March 12th, 2008 by admin in Uncategorized Financial Blog Network placed an interesting blog post on Bungie Rocks! Fixing (someone else’s) Customer Service [...] [...] else’s) Customer Service Error Posted in March 12th, 2008 by admin in Uncategorized Financial Blog Network placed an interesting blog post on Bungie Rocks! Fixing (someone else’s) Customer Service [...]

]]> By: Lewis Green http://customersrock.net/2008/03/12/bungie-rocks-fixing-someone-elses-customer-service-error/comment-page-1/#comment-2225 Lewis Green Wed, 12 Mar 2008 19:10:32 +0000 http://customersrock.wordpress.com/?p=450#comment-2225 Great story. I plan to share this in an upcoming presentation. As always, good work Becky! Great story. I plan to share this in an upcoming presentation. As always, good work Becky!

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