Comments on: Focus on WOW for Customers http://customersrock.net/2008/04/10/focus-on-wow-for-customers/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Fri, 30 Jul 2010 13:43:57 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Bhuwan http://customersrock.net/2008/04/10/focus-on-wow-for-customers/comment-page-1/#comment-2277 Bhuwan Sun, 13 Apr 2008 16:36:15 +0000 http://customersrock.wordpress.com/?p=472#comment-2277 <i><I></i> Sometimes, we have to think about WHO is the customer! And most groundbreaking products often start with imaginary users/customers!

Sometimes, we have to think about WHO is the customer! And most groundbreaking products often start with imaginary users/customers!

]]> By: Campbell Moore http://customersrock.net/2008/04/10/focus-on-wow-for-customers/comment-page-1/#comment-2276 Campbell Moore Fri, 11 Apr 2008 15:43:50 +0000 http://customersrock.wordpress.com/?p=472#comment-2276 You can definitely tell when a bank manager is customer focused. Its a whole different experience. Education is key. You can definitely tell when a bank manager is customer focused. Its a whole different experience. Education is key.

]]> By: Nancy Arter http://customersrock.net/2008/04/10/focus-on-wow-for-customers/comment-page-1/#comment-2278 Nancy Arter Fri, 11 Apr 2008 13:39:57 +0000 http://customersrock.wordpress.com/?p=472#comment-2278 Hi Becky, Excellent post -- and I love the fact that a "big" bank isn't losing site of the customer experience. In fact, they are embracing it and putting their viewpoint on display for all to see as they walk in the bank. These folks definitely deserve those cookies. Thanks for the great post! Hi Becky, Excellent post — and I love the fact that a “big” bank isn’t losing site of the customer experience. In fact, they are embracing it and putting their viewpoint on display for all to see as they walk in the bank. These folks definitely deserve those cookies.

Thanks for the great post!

]]> By: Scott Howard http://customersrock.net/2008/04/10/focus-on-wow-for-customers/comment-page-1/#comment-2279 Scott Howard Fri, 11 Apr 2008 13:36:42 +0000 http://customersrock.wordpress.com/?p=472#comment-2279 Becky, Thanks for another great posting. I've added you to my blogroll at http://sclohonet.blogspot.com. I hope more banks do this type of WOWing. We left Wells Fargo a few years ago, because they became too corporate, it was impossible to reach my local branch without going through the national switchboard and entering account info. Even the direct line of the branch manager was "hi-jacked" by their 800 number. Becky,

Thanks for another great posting. I’ve added you to my blogroll at http://sclohonet.blogspot.com.

I hope more banks do this type of WOWing. We left Wells Fargo a few years ago, because they became too corporate, it was impossible to reach my local branch without going through the national switchboard and entering account info. Even the direct line of the branch manager was “hi-jacked” by their 800 number.

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