Comments on: Book Review and Author Interview: Taking Care of Employees

By: Employee is just a legal term… « Jerome Simpson’s Weblog

Employee is just a legal term… « Jerome Simpson’s Weblog — Sun, 29 Jun 2008 02:08:27 +0000

[...] 6th, Becky Carroll at Customers Rock! posted a review and interview with [...]

By: Curt

Curt — Thu, 12 Jun 2008 14:35:35 +0000

Sounds like a great book and my managers should read. I will have to get them a copy.

By: relentlesspr

relentlesspr — Tue, 10 Jun 2008 17:53:56 +0000

Becky, I enjoyed your post. If you haven’t read it already, you would also enjoy a book written by Hal Rosenbluth and Diane McFerrin Peters called The Customer Comes Second. It was first published in 1992, and I always marveled not only at the concept, but more importantly at the lengths Rosenbluth travel went to deliver on it.

By: Employee Customer Care Matters: Interview with Sybil Stershic

Employee Customer Care Matters: Interview with Sybil Stershic — Tue, 10 Jun 2008 10:24:12 +0000

[...] June 6th, Becky Carroll posted a book review and author interview at Customers [...]

By: Sybil Stershic

Sybil Stershic — Mon, 09 Jun 2008 16:30:25 +0000

Becky, thanks for both your review and interview. And thanks, Toby, for introducing me to Becky!

By: Toby

Toby — Sat, 07 Jun 2008 22:05:32 +0000

Becky – Wonderful review and great Q&A with Sybil. The more I learn about internal marketing .. through Sybil’s book, your post, the other virtual tour stops .. the more it seems like the missing piece of social media marketing. Our friends at Zappos especially seem to be successfully merging both.