Comments on: Defining 5-Star Service

By: Becky Carroll

Becky Carroll — Tue, 03 Jan 2012 17:18:14 +0000

Thanks, Scott. There really isn’t anything to “Six star customer service” – it is just people trying to up the level of service. Of course, customer service is only one piece of the puzzle. That’s what this blog is all about!

Thanks for coming over.

By: Scott T

Scott T — Wed, 14 Dec 2011 21:25:17 +0000

Hi Becky,

Thanks for posting this. I found it doing a search for information about “SIX-star customer service.” Has the customer service concept gotten bloated since you wrote this, or is there really some new approach?

I have been approached about putting together training for an organization whose CEO is very hot on the idea of “six-star customer service.”

Back to the search!

Scott

By: kim bil

kim bil — Wed, 24 Feb 2010 22:15:19 +0000

Quando o serviço for bem feito eo cliente reclama, o problema é o humor do cliente.

By: SkyscraperMan

SkyscraperMan — Wed, 07 Oct 2009 08:40:00 +0000

The Burj Dubai is a modern marvel of engineering standing at 818 metres tall. The Burj Dubai will have its grand opening on the 1st of December this year.

By: Peter Apeh

Peter Apeh — Wed, 05 Aug 2009 13:47:14 +0000

The five-star service is all about maximizing our moment of truth whereby every encounter with the customer is an opportunity to delight him or her, leaving satisfied and willingly to return again.

By: Can exceptional customer service help get us through this economic downturn? « Intraware

Mon, 13 Oct 2008 17:40:42 +0000

[...] thought Becky Carrol’s article “Five Star Customer Service” got right to the point. Simple. Makes sense. Why every company doesn’t practice these very [...]

By: Becky Carroll

Becky Carroll — Mon, 16 Jun 2008 21:29:42 +0000

Steve, thank you very much. I am honored that you feel I give 5-Star Blogging Service!

Eric, thanks for adding to the conversation. I agree that this can easily be confused with “quality” or “high price”; certainly most of the examples given were from these types of companies. While it is true that many companies of luxury products require 5-Star Service (their clients expect it for the money!), others who prioritize it will come out ahead (like the examples given above, plus your Southwest example or Lands’ End). Especially in this economy!

By: Eric Brown

Eric Brown — Fri, 13 Jun 2008 03:28:51 +0000

Becky, Nicely Done; Five Star Service can sometimes be confused with quality, which can be confused with expensive, luxurious, lush, etc. however,as defined by the great quality expert Phil Crosby, quality is “Conformance to Requirements” From my corporate days, I would fly weekly from Detroit to Chicago via Southwest every Tuesday morning, conduct business that day in Chicago, then fly Northwest from Chicago to Minneapolis. Southwest has the cattle call lines, no assigned seats, no frills, sometimes even a middle row seat. Northwest has First Class, almost every flight, however, I liked, I enjoyed, I laughed with, I had a favorable experience with, Southwest. Herb Kelleher somehow figured out how to deliver a consistent, remarkable experience, and permitted his employees to fix it when it wasn’t. That is amazing, and, they are highly profitable. This isn’t new news, and lots has been written about the Southwest greatness, but, there are lots of folks who would never fly Southwest, so to the point of one of the comments above, “Client service excellence, just as with beauty, is in the eye of the beholder”!

By: Steve Woodruff

Steve Woodruff — Thu, 12 Jun 2008 10:54:27 +0000

Of course, Becky, you always give 5-star service as a blogger. Just sayin’…!