Comments on: Tracking Your Domino’s Pizza http://customersrock.net/2008/06/23/tracking-your-dominos-pizza/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Thu, 17 May 2012 17:52:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: James Shields http://customersrock.net/2008/06/23/tracking-your-dominos-pizza/comment-page-1/#comment-2377 James Shields Sat, 28 Jun 2008 03:25:40 +0000 http://customersrock.wordpress.com/?p=523#comment-2377 I'm a geek, too. But, I'd highly recommend against publicly using GPS tracking for vehicles carrying cash. Or, at least, don't show the driver's position. Maybe a display like "Your delivery expert has two deliveries before you." When it's finally your turn you see "Your delivery expect is 3.6 miles from you." On a side note: "delivery expert" ... oh my. I’m a geek, too. But, I’d highly recommend against publicly using GPS tracking for vehicles carrying cash. Or, at least, don’t show the driver’s position.

Maybe a display like “Your delivery expert has two deliveries before you.” When it’s finally your turn you see “Your delivery expect is 3.6 miles from you.”

On a side note: “delivery expert” … oh my.

]]> By: Eric Brown http://customersrock.net/2008/06/23/tracking-your-dominos-pizza/comment-page-1/#comment-2376 Eric Brown Thu, 26 Jun 2008 01:56:09 +0000 http://customersrock.wordpress.com/?p=523#comment-2376 Becky, Good Evening, I haven’t tried this Domino’s feature but it sounds pretty cool. We will be forwarding this out to our residents for feedback; they will really resonate with this and find value in, and give us something to talk about with them, Thank You! If Dominos had or has a strong Evangelists Community, someone in that Community could likely fix, create or otherwise figure out some of the shortfalls. A piece of the Customer Experience we sometimes miss is Entertainment. It also seems that when you come up with something that is innovative, but maybe don’t fully have it right, you can look inward to your customer base for solutions, assuming you are genuine. Many of our “problems” have been fixed by our Resident Base, either through just listening to them, utilizing their technical skills or hiring them as consultants, but the point here is it is very effective and efficient, your customer/resident already knows you/your brand the best, and when you can lead them to a new innovation, they are more than willing to help out. Pretty cool stuff Becky, Good Evening, I haven’t tried this Domino’s feature but it sounds pretty cool. We will be forwarding this out to our residents for feedback; they will really resonate with this and find value in, and give us something to talk about with them, Thank You! If Dominos had or has a strong Evangelists Community, someone in that Community could likely fix, create or otherwise figure out some of the shortfalls. A piece of the Customer Experience we sometimes miss is Entertainment. It also seems that when you come up with something that is innovative, but maybe don’t fully have it right, you can look inward to your customer base for solutions, assuming you are genuine. Many of our “problems” have been fixed by our Resident Base, either through just listening to them, utilizing their technical skills or hiring them as consultants, but the point here is it is very effective and efficient, your customer/resident already knows you/your brand the best, and when you can lead them to a new innovation, they are more than willing to help out. Pretty cool stuff

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