Comments on: Monday Musings: Video, News, and a Question http://customersrock.net/2008/09/15/monday-musings-video-news-and-a-question/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Thu, 11 Mar 2010 05:23:14 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Becky Carroll http://customersrock.net/2008/09/15/monday-musings-video-news-and-a-question/comment-page-1/#comment-2573 Becky Carroll Wed, 17 Sep 2008 15:28:04 +0000 http://customersrock.net/?p=784#comment-2573 You are welcome, Mack! Let's see what we can come up with. Joseph, glad you liked my first video. It was spur-of-the-moment, as sometimes I forget I have the Flip in my handbag! On your question, Mack is looking for blogs that are specifically used for customer service; in other words, they are answering customer questions directly. Forums are similar but not what Mack is looking for in this case. Do you know which HP blogs are being used that way, if any? Thanks for clarifying! You are welcome, Mack! Let’s see what we can come up with.

Joseph, glad you liked my first video. It was spur-of-the-moment, as sometimes I forget I have the Flip in my handbag! On your question, Mack is looking for blogs that are specifically used for customer service; in other words, they are answering customer questions directly. Forums are similar but not what Mack is looking for in this case. Do you know which HP blogs are being used that way, if any? Thanks for clarifying!

]]> By: Joseph Young http://customersrock.net/2008/09/15/monday-musings-video-news-and-a-question/comment-page-1/#comment-2571 Joseph Young Tue, 16 Sep 2008 22:49:46 +0000 http://customersrock.net/?p=784#comment-2571 Becky. Well done for a first video. I'm interested in getting a pocketable camcorder and I'm trying to decide between the Flip and a camcorder app for my cellphone. It's good to get your honest opinion. In regards to @markcollier's question, I'm not quite sure if I understand the question. Do you have an example of a company blog providing customer service? What comes to mind are the Dell user forums (not a blog), and possibly the HP blogs? Is this what you had in mind? Becky. Well done for a first video. I’m interested in getting a pocketable camcorder and I’m trying to decide between the Flip and a camcorder app for my cellphone. It’s good to get your honest opinion.

In regards to @markcollier’s question, I’m not quite sure if I understand the question. Do you have an example of a company blog providing customer service? What comes to mind are the Dell user forums (not a blog), and possibly the HP blogs? Is this what you had in mind?

]]> By: mack collier http://customersrock.net/2008/09/15/monday-musings-video-news-and-a-question/comment-page-1/#comment-2569 mack collier Tue, 16 Sep 2008 16:10:50 +0000 http://customersrock.net/?p=784#comment-2569 Becky thanks so much for asking your readers if they know of good examples of companies using their blogs as a customer service tool! Becky thanks so much for asking your readers if they know of good examples of companies using their blogs as a customer service tool!

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