Comments on: It’s Not About the Money – Guest Post by Eric Brown

By: Ava Davis

Ava Davis — Mon, 24 May 2010 05:49:57 +0000

Hi, is there some online seminars or webinars about Property Management on the internet?’,;

By: Builders Glasgow

Builders Glasgow — Thu, 15 Oct 2009 10:21:43 +0000

It is about the money – but the golden rule is that money make money and happy customers are usually ready to pay more. Extra effort and time spent to make your customers satified will add great value to your brand/service quality.

By: Marco Rigby

Marco Rigby — Wed, 14 Oct 2009 22:48:33 +0000

I just looked at your RSS feed and it gave me an error. Can you post your RSS feed url when you have a chance? I don’t check email very often.

By: Fresno Property Management

Fresno Property Management — Sun, 26 Jul 2009 20:20:11 +0000

Great ideas. Question about the Urbane Loves Pets. As a property manager, how did you deal with the owner and the fact that even a small dog puts about 15 pounds worth of urine in the carpet per year? Are you saying that the Urban Loves Pets marketing helped you increase the rent enough to offset having to rip out the carpet and padding and replace after every move out? Thanks.

By: Tally

Tally — Thu, 02 Jul 2009 08:05:00 +0000

my God, i thought you were going to chip in with some decisive insght at the end there, not leave it with

By: Property Preservation

Property Preservation — Tue, 23 Jun 2009 17:42:51 +0000

Great blog post. Adding you to my list. Thanks!

By: Eric Brown

Eric Brown — Thu, 09 Oct 2008 01:40:47 +0000

Brandon, Thanks for the comment and stopping by,
You bring up an excellent comment about size and perception. We are a little fry company, although we have (14) properties in a consolidated geographical location, and we Act as If we are larger, we still only have a total of (325) units, HOWEVER, the effective use of Social Media has allowed us to compete, and surpass our larger competitors who have significantly more resources and sheer size. The absolute about Social Media, is it is NOT about the number of followers, it is about the Quality of Followers. Although this post is directed at Customer Service, we have utilized the avenue of Social Media to reach that medium.

By: Becky Carroll

Becky Carroll — Wed, 08 Oct 2008 19:46:54 +0000

Creating a great customer service experience can be done by companies both large and small, but isn’t it funny how one assumes that only small companies are actually doing it? Thanks for sharing, Brandon!

By: Brandon McKinney

Brandon McKinney — Tue, 07 Oct 2008 22:42:23 +0000

This really hit the nail on the head. I currently work for a web hosting company that is very customer service orientated. We strive to be very friendly responsive and take ownership with our customers instead of doing things like passing them off often or only corresponding to them by email.

However, some people because of the service we offer will make the mistake of assuming that we are a small company which can turn them off. Service excellence truly is in the eye of the beholder

Brandon M.