October 26, 2014

Putting Customers First: Inspiring Relationships

“In this volatile business of ours, we can ill afford to rest on our laurels, even to pause in retrospect. Times and conditions change so rapidly that we must keep our aim constantly focused on the future.” — Walt Disney

I am very excited to be live-blogging the Customers 1st Conference, taking place at the Disneyland Resort from November 16-19!  This event will help companies figure out how to keep their aim constantly focused on the future – and how to keep their business growing based on a firm foundation of solid customer focus. I am looking forward to live-blogging the Customers 1st Conference for several reasons:

  • There will be speakers from many customer-focused companies all in one place, including Disney Institute (of course), Cisco, FedEx, JetBlue, Xerox, the NBA, Hyatt Hotels, eBay, and Bath & Body Works (to name a few), as well as keynotes from gurus and luminaries (ex: Joe Torre, manager, LA Dodgers baseball team, and Keith Ferrazzi, author of Never Eat Alone: And Other Secrets to Success, One Relationship at a Time.
  • I love the title of Monday’s keynote by Rob Maruster, SVP Customer Service, JetBlue Airways: “Bringing Humanity Back to Air Travel through Servant Leadership & Internal Championship”. Wow!  Bring it on!
  • There will be experiential learning activities - I can go to Disney and still be part of the conference!  We can get outside of a conference room and learn.  This includes the Disney Service Challenge inside of California Adventure park and the Customer Experience Immersion Event in Disneyland park (called “Swarming the Magic Kingdom”).  I can’t wait to get my hands dirty!!
  • There are opportunities to for intact teams to celebrate at select events, such as the Connections Block Party and Disney’s Service Challenge Scavenger Hunt on Sunday.
  • There are tracks on people (employees are a key to customer focus), customer experience (what my blog is all about!), front line faces (about customer service), numbers talk (the all-important measures and metrics), as well as opportunities to just network (such as the Slackers Happy Hour – can’t wait to see that one!).
  • The event organizers are providing each attendee with a journal, not just a program, to really keep track of business cards, notes, as well as the agenda.  Sounds intriguing.
  • The event organizers also promise to “surprise and delight” attendees, a familiar rallying cry for those who are customer-focused.  I am looking forward to seeing what they come up with!

Want to join me at this innovative event?  Learn more about the NACCM Customers 1st Conference here.  If you are ready to register, click here to get a 15% discount on registration (it should take you to a page with my discount code already entered, which is XM2100BCKCRL). 

“You can dream, create, design, and build the most wonderful place in the world, but it requires people to make the dream a reality.” -Walt Disney

Comments

  1. Gavin Heaton says:

    Cool, live blogging huh? Well, I may just have to satisfy myself with the replay/recorded version? Are you using coveritlive? I have a little product crush on it ;)

  2. Becky Carroll says:

    Yes, Gavin, I am planning to use coveritlive; any good hints on its use? At a minimum, I will be doing live Tweets! :)

  3. james says:

    Wow, looks like this was a great event. The concept is pretty cool too. I think I will try to apply the message to my students.

    Thanks for the article

  4. It is very important to make this type of event people also speak at these events are very prepared and are very important companies, I’d like to attend these events, in addition to the Disney company is a company that has to be followed and copy.

  5. I think that it was a great event, it must be more like this.

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  1. [...] 15, 2008 by Steve Woodruff Becky Carroll lets us know about the Customers 1st conference, in November at Disneyland.  Read the post – looks like a terrific [...]

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