Comments on: Social Media and Customer Loyalty: Video, Part 3

By: Becky Carroll

Becky Carroll — Fri, 12 Dec 2008 16:29:17 +0000

Chad, thanks for your comment and your compliment! It is always good to try and connect a name with a face. We build relationships with people, not with companies. Keep it up!

By: Mobile Youth Survey » Blog Archive » Youth Loyalty - new resources and insights

Tue, 09 Dec 2008 10:48:28 +0000

[...] Social Media & Customer Loyalty (Video) & Customers Rock* Loyal customers give referrals @ FirstBestorDifferent* The impact of Customer Advocacy @ [...]

By: Chad Horenfeldt

Chad Horenfeldt — Mon, 10 Nov 2008 03:52:47 +0000

These are some great videos. It was nice to see what Comcast is doing and their approach. You even inspired me to make a short video about myself and post it on my blog and twitter because you forget the importance of putting a face to a twit . Hopefully I’ll get to that this week. I’ve been very active in the social media world tracking the company I work for and have just blogged about a few tools I use. When I find something, I typically escalate it to the appropriate person. I think people appreciate it when you follow up as they like to know that someone out there is listening. I know I like this as a customer.

By: Becky Carroll

Becky Carroll — Mon, 27 Oct 2008 20:14:43 +0000

Mark, I appreciate your perspective on this. Social media is not only a proactive approach but is also an interactive approach, allowing discussion between customers and companies, as well as among each other. Staying engaged with customers is the best way to enable fabulous customer service!

By: Becky Carroll

Becky Carroll — Mon, 27 Oct 2008 20:12:53 +0000

Thanks, Toby, for coming over and commenting! I guess I would say they go together like peanut butter and chocolate (I am a big Reese’s fan!). But I like the martini idea…

Yes, Jake’s in Del Mar is one of my favorite restaurants for great food and a great view! When are you coming back?

By: Mark David

Mark David — Sun, 26 Oct 2008 14:50:49 +0000

I think the utilization of social media demonstrates a pro-active approach that yields better customer service within the organization, just as Toby says.

By: Toby

Toby — Thu, 23 Oct 2008 19:49:37 +0000

@becky -thanks for your kind words. seems to me that social media and customer service go together like pbj or as I might say on Diva Marketing – 2-3 olives with your dirty martini.

.. and it was more than just breaking bread it was eating amazing seafood by the ocean!