A Quick Update

Just a short post to let you know about a few great things that are going on around here at Customers Rock!  More posts on customer experience, social media, and a few videos coming soon.

First things first: I have been a busy lately with my new job. I just accepted and started in my role as Director of Social Media at Brickfish.  Brickfish is a social media advertising network, and they focus on helping brands reach their customers via the social web and viral marketing.  This is a great position for me as it marries my two key areas of interest: social media and customer loyalty (you couldn’t have guessed that, could you?). I will definitely report back more on this company and role as I get my feet firmly planted there!  I will still be writing my Customers Rock! blog and will also continue my gig at UCSD Extension teaching the Marketing via New Media class.  Consulting projects are being put on the back burner at the moment, but do let me know if I can help you via my great network!

In other news…

  • I just returned from the MarketingProfs Digital Marketing Mixer, and I had a great time speaking, learning a lot, and connecting with bloggers I had met online but not yet in person.  Write-ups, video, and photos to come soon!


  • Bathroom Blogfest ’08 is happening now!  I participated in this last year with my blog posts on the customer experience and the restroom, highlighting bathrooms at Disney theme parks. I will post my bathroom customer experiences later this week, towards the end of the blogfest, but I wanted to highlight the other bloggers who are taking part in this annual event.  Here they are:

Susan Abbott at Customer Experience Crossroads
Katia Adams at Transcultural Marketing
Shannon Bilby at Floor Talk!
Laurence Borel at Blog Till You Drop
Jo Brown and the blogging team at Kohler Talk
Lisbeth Calandrino at Lisbeth Calandrino
Sara Cantor at The Curious Shopper
Becky Carroll at Customers Rock!
Katie Clark at Practical Katie
Iris Shreve Garrott at Circulating
Ann Handley at Annarchy
Marianna Hayes at Results Revolution
Elizabeth Hise and C.B. Whittemore at The Carpetology Blog
Maria Palma at Customers Are Always
Sandra Renshaw at Purple Wren
Kate Rutter at Adaptive Path
Claudia Schiepers at Life and its little pleasures
Carolyn Townes at Becoming a Woman of Purpose
Stephanie Weaver at Experienceology
C.B. Whittemore at Flooring The Consumer

  • Last year, I participated in a great project to write a book with over 100 other bloggers, the Age of Conversation.  This year, we are doing it again with the Age of Conversation 2: Why Don’t They Get It? It launches shortly (tomorrow); stay tuned for details!

(Photo credit: Tinka)

You may also like

Social CRM: An Idea Whose Time has Come?
Lithium’s Customer Heroes

5 Responses

  1. You really are amazing, Becky! Congratulations on Brickfish, and thanks for featuring the Bathroom Blogfest ’08 Community. I loved meeting you in person and hope to do so again very soon!

  2. Becky Carroll

    Lolly, so great to see you here at Customers Rock! Yes, it is all very exciting; I am getting more and more jazzed about Brickfish as I see what they (we) are doing for clients in terms of measuring social media marketing impact. Very cool! Hope you are doing well, too!!

    C.B., I was so thrilled to meet you in person as well. Thank you for your kind words, and I am always happy to be part of the Bathroom Blogfest! Let’s plan a Disney trip. :)

  3. Hi Becky,

    Let me congratulate you for new career beginnings with Brightfish. It is also heartening to know that you’ll continue to enlighten students @UCSD extension. I personally feel that knowledge-exchange in universities is perhaps the best way to share your learnings.

    Has been a while since I last commented, over the last few weeks I’ve been watching the videos that you shot :) Touchwood, there seems to be so much happening in your life at the moment !

    Lets speak some-time :)

  4. Becky Carroll

    Daksh, thank you for your congratulations. I am also glad to be continuing to teach students at UCSD Extension on social media marketing; not only is it fun, but I get a wide variety of perspectives from all over the world that really expands the conversation. Definitely looking forward to catching up with you sometime soon! :)