Comments on: In Customer Service, You Are Always On Stage

By: Copiadoras José Antonio

Copiadoras José Antonio — Fri, 18 Mar 2011 16:21:13 +0000

I think that is important to atttend more your clients and think about their necesities.

By: copiadoras Jose Antonio Ortiz

copiadoras Jose Antonio Ortiz — Thu, 17 Mar 2011 20:15:34 +0000

If one is always on the stage with a client and a thousand Disney is a great company and so they think.

By: Robert Steers

Robert Steers — Mon, 31 Jan 2011 04:17:45 +0000

I ahve told clients before that they are performing an act. The best way to make people feel like they are loved is to act like they actually are. If you act crabby, then people will react the same. If you act excited, that is infectious!

By: Stanley Bence

Stanley Bence — Fri, 26 Mar 2010 03:48:23 +0000

I have plans to a new small business, specifically a coffee shop, so I’ve been searching the web for inspiration. Reading your posts have give me some great things to think about, and I look forward to reading a lot more of what you have to share!

By: Customer Service - Setting The Stage

Customer Service - Setting The Stage — Fri, 02 Jan 2009 06:28:47 +0000

[...] So you have to set the stage. Customer service and inside sales is your direct link with the customer and profits. How you approach this matter is up to you. Make sure you make the right decision when it comes to customer service and inside sales. You can read the full article where the Customers Rock. [...]

By: Friday Favorites: December 15-19 « The Transfer…

Friday Favorites: December 15-19 « The Transfer… — Fri, 19 Dec 2008 19:33:48 +0000

[...] In Customer Service, You Are Always On Stage [...]

By: Tsufit

Tsufit — Sat, 06 Dec 2008 19:30:08 +0000

Becky,

Congratulations on how you’ve managed to engrave your brand on my brain! Every time I hear a teenage produce guy swearing to his friend while piling up the papayas, every time I hear a snarky office supply store clerk telling a customer on the phone, “I already told you that!”, every time I see bank tellers allowing 77 people in line to wait while they discuss whose turn it is to go on break, I think of you, the goddess of great customer service.

Didn’t know Disney calls employees Cast Members.
(My daughter worked at Famous Players Cinemas and used to enter work through the “Stage Door”.)

I guess it’s true. All business really is show business. Pheuff.
Tsufit
Author, Step Into The Spotlight!–‘Cause ALL Business is Show Business!

By: Colin Shaw

Colin Shaw — Sun, 16 Nov 2008 12:25:23 +0000

Hi Becky
This happened to me the other day as well, but on a flight with the crew sitting in one of their cabins. I am sure everyone has seen the “service profit chain” which I think is great. Happy people give you happy Customers. It starts with recruiting the right people and not just employing people as you have a vacancy.

Colin Shaw
Beyond Philosophy
Blog: http://www.ExperienceClinic.com

By: Chris Posey

Chris Posey — Fri, 14 Nov 2008 17:14:22 +0000

Great post Becky! Really enjoyed it and your blog in general as well.

By: Brandon McKinney

Brandon McKinney — Thu, 13 Nov 2008 21:41:32 +0000

I too have had the experience of going to a coffee house or really just about any store when they are getting near their closing time. Its ridiculous how quickly people forget what time the store actually closes

If they close at 9 its not good practice for employees to treat their customers poorly at 8:45.

I have spent some time in retail personally and no its not hard top be professional everytime you are on the main floor.