16
Nov
2008
0

Putting Customers First

Whether we are focused on social or traditional media, one of the most important things I tell my students (and which I shared last week at the San Diego Social Media Breakfast) is to listen to customers before doing anything. Sometimes, we all need to take a step back and hear what our customers are telling us, and each other, before proceeding.

I will help you, my readers, do that over this next week. I am blogging at the NACCM Customers 1st Conference, being held at the Disneyland Resort in Anaheim, CA. You can follow me daily via live Twitter updates, this blog, or on the Customers 1st blog. I will be attending both the conference as well as the “outside the walls” sessions which take place in the Disney theme parks, and I will share with you the best nuggets from the conference and its speakers. One of the sessions focuses on creating the “next generation customer experience” for consumers who are spending a lot of time on social networks and with social media. Stay tuned!

I will also be spending time with some of the guest speakers in one-on-one interviews, so let me know if you have any questions for any of them. You can find the list of speakers here.  They include dignitaries from the customer service industry, authors, as well as customer-focused executives from many large corporations across a variety of industries.
Come follow me around the Magic Kingdom this week and learn about putting customers first!

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3 Responses

  1. Alex

    Hi Becky, I should have joined this forum earlier to keep track of your resourceful posts and blogs but I believe it’s never too late. I also want to share that customer service should be the top priority of any business, any business which wants to win loyal customers should treat their customers with care. Nobody wants to visit a place where the atmosphere is cold.

  2. You actually make it appear really easy along with your presentation however I in finding
    this matter to be actually something which I feel I’d
    never understand. It sort of feels too complex and extremely extensive for me.
    I’m looking ahead for your next post, I’ll try to get the grasp of it!