Comments on: The Christmas Season and Customer Focus

By: Personalized gifts

Personalized gifts — Sat, 28 Nov 2009 20:21:32 +0000

The blog post was right on. It was a good read. Take care, Bryan Charles @ tinypocketpeople

By: JOHNNIE

JOHNNIE — Fri, 06 Nov 2009 21:52:22 +0000

This post just reminded me that Christmas is around the cornor!

By: susan

susan — Thu, 15 Oct 2009 11:31:10 +0000

I.m pleased to see that Rite Aid has such great customer service. However I need help. I mispelled my name when registering and now i cant edit or correct it or change it or open a new account because the system knows my email. I dont haave or want another email address. can you help please i have receipts i want to claim. thanks susan

By: Mike Brewer

Mike Brewer — Sat, 03 Jan 2009 03:50:23 +0000

Becky -

Love that story. Thank you for taking the time to articulate such a great point.

Personalization with a dose of emotion makes for remarkable and memorable moments that get talked about.

By: Kubra

Kubra — Thu, 04 Dec 2008 09:15:33 +0000

Hi Becky! What a nice post! You really always try to tell positive stories in here. That’s the main reason I like reading your blog. Thanks for writing and keeping me (and us) updated about good examples.

By: Becky Carroll

Becky Carroll — Tue, 02 Dec 2008 06:48:43 +0000

Eric, thanks for your comment. I always try to tell positive stories here at Customers Rock!, because someone has to keep carrying the torch for good experiences. As you and I both stated, there is always room for improvement; I like your outlook on it. As the world gets bigger, it seems like we still want it to feel small and personal.

Rock on, Eric! You and Urbane Apartments are a great example of customer focus.

By: Becky Carroll

Becky Carroll — Tue, 02 Dec 2008 06:46:46 +0000

Brandon, I agree! Great customer service, and not difficult to do. That is also a recipe for success in these economic times!

By: Brandon

Brandon — Tue, 02 Dec 2008 06:22:02 +0000

Wow! What a great strategy for Rite-Aid. This truly is a case of a big company acting small. That is good Customer Service.

By: Eric Brown

Eric Brown — Mon, 01 Dec 2008 08:30:28 +0000

Becky, Good Morning
It is always good to hear stories of chains trying to put a personal touch back into the transaction. As we all traverse these crazy economic times I believe that the companies that continue to add value and can create relationships, all the while zagging while others are zigging will remain strong and emerge much stronger.

The point with relationship piece is likely the most challenging, however, imagine the impact had the cashier also told you about the rebate issue the next time you were there, addressed you by name,told you what they told you in the e mail and thanked you for being a customer.

I get the difficulty, but it wasn’t so long ago that the the pharmacist at the local drug store actually knew your name and every one in our family.