Thank You! Celebrating my blog’s 2 year anniversary

In the spirit of Customers Rock!, I want to take a moment and say THANK YOU to all of you who have contributed in some way over the past 2 years. I am very excited to be celebrating this milestone with all of you!  This past year has been an exciting one for me and for the blog.  Let’s take a quick look at what has been going on before we start the party!

Customers Rock! Blog Year in Review

– To date, I have written 270 blog posts (including this one) with 1565 comments – woo hoo!

– I moved my blog to my own domain, (with the help of Joel – thanks!)

– I did quite a bit of speaking, both locally as well as at great events such at BlogWorld and Marketing Profs Digital Mixer. I got a chance to meet (and video) quite a few wonderful bloggers as well, so thank you to all!

Jay Ehret and I started the Re-Experiencing Starbucks project to chronicle the change agenda from Howard Schultz to see how it impacted the customer experience. (Note – while those postings have slowed down, at least on my end, expect to see a nice year-end wrap on this soon.)

– I once again participated in the infamous Bathroom Blogfest to discuss how the customer experience extends even into forgotten places!

– I had four marvelous guest bloggers this year: Brian Solis, Esteban Kolsky, Colin Shaw, and Eric Brown. Thank you all for the time you gave my readers.

– I started teaching the UC San Diego class Marketing via New Media; this has been really fun! I also started a blog to chronicle my journey there Teaching Social Media. The blogs of the students are there, too. :)

– I joined Brickfish as their Director of Social Media. Brickfish helps major brands connect with their customers via the social web and turbo-charges word of mouth from brand evangelists. Plus, you can watch it all live on their Viral Map (this is an example from a current campaign with Microsoft “I’m a PC”). Very cool!

The Biggest News

The biggest news of all is YOU, my Customers Rock! readers.  I have enjoyed talking with you over the past two years, and I am looking forward to many more conversations in the years to come!  I really want to thank each and every one of you, but I only really know who you are when you leave me a comment.

So – I created a list of my commenters, in chronological order, from the first day of my blog up until now. I have linked to your blog/website if you left me one. It was great fun to look back at all of those who have turned Customers Rock! into a two-way conversation and to see how many I am still active with two years later!

This list of commenters also makes for a great read for the upcoming holidays of some very worthy blogs (those in my feed reader are marked with an asterisk *)!  This is my gift to all of you this year.

Thank you again for your continued support. You all rock!

(Photo credit: antony84)

Commenters on Customers Rock! (and also a great blog reading list!!)

* Mack Collier (Thank you for being my first commenter, Mack!)

* Gavin Heaton (Thank you for being my first international commenter, Gavin!)

* Kevin Hillstrom

* C.B. Whittemore

Anne Simons

Marc Rapp

* Doug Karr

* Roberta Rosenberg

Sue Crocker

* Maria Palma

Tammy Vitale

* Lewis Green

* Meikah Delid

Steve Miller

Luis de Paiva

Rich G.

* KG

* Tim Jackson


* Jordan Behan

* Laurence-Helene

Bob Glaza

* Tom Vander Well

* Glenn Ross

* Ron Shevlin

* Douglas Hanna

* Maki

* Dale Wolf

* Mike Wagner

* Phil Gerbyshak

* Chris Brown

Robyn McMaster

* Drew McLellan

Troy Worman


Louiss Lim

Maryam in Marrakesh


Chris Cree


Marc Gregory

* Valeria Maltoni

* Steve Woodruff

* Sandy Renshaw

Jeff Brooks

* Lolly

* Roger von Oech

Paul McEnany

* Amy Jussel

Robbie Wright

Ryan Karpeles

* Doug Meacham

Ron E

* Robert Hruzek

* Joe Rawlinson


* Jim Kukral

* Toby Bloomberg

Stacy Madison

* CK

Janet Green



Natalie Ferguson

* Geoff Livingston

* Roger Anderson

Chris Clarke

* Christy Brewer

Delaney Kirk

James Taylor

Adam Kayce

David Koopmans


* Ann Handley

Jake McKee

Rachelle Lacroix

* Patrick Schaber

* Kevin Dugan

Martin Jelsema

* Paul Schwartz

Bill Bluel

Sylvia Martinez


* Katie Konrath

Nancy Heifferon

* Stephanie Weaver

Enrique Burgos

* David Armano

* Daksh

Anders Rask

Jeffrey Jackson

Uwe Hook

Jill Konrath

Daniel Sitter

Cord Silverstein

* Suzanne Obermire

Carolyn Manning

* Jay Ehret

* Mark Hurst

Mark E

* Terry Starbucker

* Rosa Say


Crafty Bernie

Matt Havercamp

Dan Neely

Teri Isner

Ben Thompson

Jack Jia

* Anita Bruzzese

Maureen Valdes Marsh


Anne Libby

* Connie Reece

The Knitting Bee

* Peter Kim


Jonathan Treiber

Hank Brigman

Pat Fisher


* Dan Schwabel

Karin H.

Frank Phelan

* Doug Fleener

Darcy Moen

Brent Applegate


Hari Vasilev


Dan NessDarren Patrick

Joe Provenzano

German Parra

Jon Burg

* David Morse


* Bradon Caudle

Bill Gammell

Jeff Vincent

Richard Binhammer


Lissa Bergen-Boles

Brandon M






Jeffrey Long

* Andy Nulman

* Kami Huyse


David Reich

* Anna Farmery

Jeanne Dininni

Albert F A Matthews

Marc Karasu


* Olivier Blanchard

* Esteban Kolsky


* Chelle Parmele

Rebecca Caroe

Chris Wilson

Peter Fankhaenel

* Matt Dickman

* David Brazeal


Boring Market



Gordon Whitehead


Erin Cavallo

Aaron Kahlow

Elaine Fogel

Dawn Hobbs


* Mike McDerment

* Tsufit

Kelvin Leung

* Todd Andrlik

Jack Shipley

Scott Howard

* Nancy Arter

Campbell Moore



* Charlene Li

Ron Weber

* Josh Bernoff

Eric BrownJohn Gillett

Vicki Flaugher

Graham Hill

* BJ Cook

Ravi Kiran


Lee Jordan

* Sybil Stershic

Bonnie Larner

Leo Bottary


* Stephanie Gulley


James Shields

Alison Terrell

GL Hoffman

Joseph Young


Kamal Kumar


Jimmy Hendricks

John Maver

* Pam Brown



Christine Morrison


Stephen Hampshire


Nathan Poling


Liz Walker

Kenny Lauer

Kristina Evey

Jody Reale

Paul Blunden


* Colin Shaw

Chuck Van Court

Jeff Whitton

Matt Wilson

Mark Krupinski

David Tinney


Mark David

* Nicoletta Staccioli (one of my students!)

* Marji Chimes

Ryan Graves

Sarah Hughes

* Susan Abbott


Graham Brown

Sandeep Arora

Chad Horenfeldt

Shahar Boyayan

Maria Elena Duron

Allan Young


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