Comments on: First Impressions http://customersrock.net/2009/04/22/first-impressions/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Thu, 17 May 2012 17:52:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: richard primo http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-4701 richard primo Sat, 13 Mar 2010 05:43:09 +0000 http://customersrock.net/?p=1241#comment-4701 O vinho é uma bebida saudável, se consumido moderadamente. Na minha residência para muitos tipos de vinhos. O vinho é uma bebida saudável, se consumido moderadamente. Na minha residência para muitos tipos de vinhos.

]]> By: Suzanne Schaffner http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-3881 Suzanne Schaffner Wed, 11 Nov 2009 20:47:01 +0000 http://customersrock.net/?p=1241#comment-3881 Becky, Thank you for the wise words. We are a Temecula winery and the customer experience is #1 for us. We believe we have quality wine here, but understand even the most impressive product can be unenjoyable if the experience is not what you hoped. We would love it if the next time you are out visiting the Temecula wineries, please stop by and tell us what you think. We appreciate any comments that can help us provide a more memorable experience for our customers. Cheers! Becky,

Thank you for the wise words. We are a Temecula winery and the customer experience is #1 for us. We believe we have quality wine here, but understand even the most impressive product can be unenjoyable if the experience is not what you hoped. We would love it if the next time you are out visiting the Temecula wineries, please stop by and tell us what you think. We appreciate any comments that can help us provide a more memorable experience for our customers. Cheers!

]]> By: Carpet Cleaning Edinburgh http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-3761 Carpet Cleaning Edinburgh Sat, 10 Oct 2009 00:53:54 +0000 http://customersrock.net/?p=1241#comment-3761 first impresstions are of huge importance in my business! and i tell all my employees that too! lol first impresstions are of huge importance in my business! and i tell all my employees that too! lol

]]> By: Kate http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-3518 Kate Sun, 02 Aug 2009 22:21:31 +0000 http://customersrock.net/?p=1241#comment-3518 Great post, and great point. Just for the record, what you are running into in the Sushi place is "Irashaimassen" (or Irashai for short), is a Japanese tradition. If you spend any time there you will see that most shops do it. Some of them do it in harmony, which is really cool. Greeting are a fine line though. There are some companies that train staff to welcome and ask everyone in 10 feet if they need help. This can be a real annoyance, every time you enter a new department. The question is, how do you translate that into the digital world. What is the techno based version of a welcome greeting? Great post, and great point. Just for the record, what you are running into in the Sushi place is “Irashaimassen” (or Irashai for short), is a Japanese tradition. If you spend any time there you will see that most shops do it. Some of them do it in harmony, which is really cool. Greeting are a fine line though. There are some companies that train staff to welcome and ask everyone in 10 feet if they need help. This can be a real annoyance, every time you enter a new department. The question is, how do you translate that into the digital world. What is the techno based version of a welcome greeting?

]]> By: Becky Carroll http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-3394 Becky Carroll Sat, 09 May 2009 16:05:53 +0000 http://customersrock.net/?p=1241#comment-3394 Sybil, thank you for your comment. The rote hello and goodbye are a little painful to watch. As much as possible, companies with customer-facing employees need to hire someone who can create the atmosphere that represents the company best - and who is personable! Kathleen, thanks for sharing that story. When we lived in England, we had the opportunity to visit some of the distilleries in Scotland as well; what a great experience! I have always said that the sales person who gets to know you is the best sales person of all. If you seem to care about your customer and what they want, you can earn their trust and have a better chance at a sale. Jeff, thank you for the feedback. I am in the process of updating my website, and as I spend so much time with my blog, I decided to put up some pages about my business here in the meantime (I never had any pages about my business and speaking here at all). Thank you again. Sybil, thank you for your comment. The rote hello and goodbye are a little painful to watch. As much as possible, companies with customer-facing employees need to hire someone who can create the atmosphere that represents the company best – and who is personable!

Kathleen, thanks for sharing that story. When we lived in England, we had the opportunity to visit some of the distilleries in Scotland as well; what a great experience! I have always said that the sales person who gets to know you is the best sales person of all. If you seem to care about your customer and what they want, you can earn their trust and have a better chance at a sale.

Jeff, thank you for the feedback. I am in the process of updating my website, and as I spend so much time with my blog, I decided to put up some pages about my business here in the meantime (I never had any pages about my business and speaking here at all). Thank you again.

]]> By: jeff http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-3369 jeff Mon, 27 Apr 2009 16:37:04 +0000 http://customersrock.net/?p=1241#comment-3369 speaking of off-putting. your site looks like someone parked the domain and now it's being filled up with random info and web ads. basically, your site is the web equivalent of that chalkboard — it's not sending the right message to your potential customers. you could have the best business/marketing advice on on the west coast, but who's doing to pay any attention when the sign at the front gate — or in this case the front page — does nothing to invite them in? a little effort goes a long way. speaking of off-putting. your site looks like someone parked the domain and now it’s being filled up with random info and web ads. basically, your site is the web equivalent of that chalkboard — it’s not sending the right message to your potential customers. you could have the best business/marketing advice on on the west coast, but who’s doing to pay any attention when the sign at the front gate — or in this case the front page — does nothing to invite them in?

a little effort goes a long way.

]]> By: Kathleen http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-3359 Kathleen Thu, 23 Apr 2009 13:33:18 +0000 http://customersrock.net/?p=1241#comment-3359 We went to Glenfiddich in England last year. You talk about customer service. No charge for the tour ... and their facility was spotless and the tour guides so knowlegdeable. No pressure to BUY anything. The shop and a cafe were at the end of the tour. Of course, we BOUGHT. Soft sell is always the best. This I learned from a father who sold high end office furniture. You are so happy to not be pressured, you buy with GUSTO. We went to Glenfiddich in England last year. You talk about customer service. No charge for the tour … and their facility was spotless and the tour guides so knowlegdeable. No pressure to BUY anything. The shop and a cafe were at the end of the tour. Of course, we BOUGHT. Soft sell is always the best. This I learned from a father who sold high end office furniture. You are so happy to not be pressured, you buy with GUSTO.

]]> By: Sybil Stershic http://customersrock.net/2009/04/22/first-impressions/comment-page-1/#comment-3358 Sybil Stershic Thu, 23 Apr 2009 13:20:58 +0000 http://customersrock.net/?p=1241#comment-3358 As a consumer, I find another turn off in retail is the greeting that is as rote as the "Have-a-nice-day" goodbye. There's a difference in being made to feel genuinely welcome compared with being acknowledged (although the latter is preferable to being ignored). It's easy for those retail employees who are personable to convey a warm greeting. But what do managers do with those who may not have the same social confidence? As a consumer, I find another turn off in retail is the greeting that is as rote as the “Have-a-nice-day” goodbye. There’s a difference in being made to feel genuinely welcome compared with being acknowledged (although the latter is preferable to being ignored).

It’s easy for those retail employees who are personable to convey a warm greeting. But what do managers do with those who may not have the same social confidence?

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