Comments on: Where does social media fit in?

By: Jane Mist

Jane Mist — Wed, 10 Feb 2010 18:34:02 +0000

Hello. This is kind of an “unconventional” question , but have other visitors asked you how get the menu bar to look like you’ve got it? I also have a blog and am really looking to alter around the theme, however am scared to death to mess with it for fear of the search engines punishing me. I am very new to all of this …so i am just not positive exactly how to try to to it all yet. I’ll just keep working on it one day at a time Thanks for any help you can offer here

By: Carpet Cleaning Edinburgh

Carpet Cleaning Edinburgh — Sat, 10 Oct 2009 00:49:15 +0000

Well said Frank!

By: Kate

Kate — Sun, 02 Aug 2009 22:15:16 +0000

Social media is important, but it has to be managed correctly. I manage the presence for a few different companies, and you have to be sure that engagement s more than a static page. It has to live, or your customers will be less then impressed. Few companies are willing to staff it correctly, and give you the ability to deal with customers 1 on 1 digitally (IM would be one cheap option for this) so that you do not end up with a complaints board.

By: Gregg Watson

Gregg Watson — Mon, 01 Jun 2009 04:26:09 +0000

Keeping contact with your customer locally would be faster by telephone
but for longer distance(international) where call may inure cost social media could be a reasonable choice but will requite staffing

By: Twitter: Using Social Media as a Customer Retention Strategy » makeorbreakmoments.com

Thu, 28 May 2009 12:25:37 +0000

[...] However, a more proactive customer retention strategy would be to actively engage your customers in conversation via social media. For more information about using social media to connect with customers, check out Becky Carroll’s post called Where Does Social Media fit in? [...]

By: Kevin Stirtz

Kevin Stirtz — Tue, 26 May 2009 18:15:43 +0000

Becky – thanks for posting numbers from the Cone Research study. They tell a compelling story of how every organization needs to get smart about social media and how to use it to connect with their customers.

Kevin Stirtz

By: Mary Beth McCabe

Mary Beth McCabe — Mon, 18 May 2009 17:37:42 +0000

Social Media is the interactive conversation using the medium of today, and is a short term solution til we find the next way to connect with immediacy. As far as customer service, loyalty, and ROI, the equation is still algebraic. We don’t know the values. But we know a part of the question (we think we do). It’s a marathon, not a 5k run. Gear up with me…..

By: CustServ: Customer Relations: The New Competitive Edge

CustServ: Customer Relations: The New Competitive Edge — Tue, 12 May 2009 08:31:49 +0000

[...] Carroll of Customers Rock! tells us where social media fit in our customer service strategy. Read on… Share and Enjoy: These icons link to social bookmarking sites where readers can share and [...]