Comments on: Expert’s Corner: Chip Bell on Service with a Grin

By: Paint Touch Up System

Paint Touch Up System — Tue, 26 Jan 2010 00:35:49 +0000

It’s a difficult problem. I understand both sides of the argument because of how fairly you have presented them here. I look forward to your updates on the subject.

By: Felix Trinidad

Felix Trinidad — Fri, 18 Dec 2009 18:51:36 +0000

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By: Carpet Cleaning Edinburgh

Carpet Cleaning Edinburgh — Sat, 24 Oct 2009 13:48:17 +0000

“It was not the caramelized popcorn that made Cracker Jack a snack food hit for over a hundred years. It was the practically worthless free prize inside. ”
This is so true, when i was a kid I never cared about the popcorn but always look forward to see what kind of prize I won in the box! Its crazy how time flys!

By: pelet pirina

pelet pirina — Wed, 21 Oct 2009 23:18:06 +0000

“Create an Unexpected Experience”, “Keep it Simple”, “And, Make it Joyful” – these are fantastic recommendations. Just one extra

By: Office Cleaning Edinburgh

Office Cleaning Edinburgh — Tue, 20 Oct 2009 17:14:53 +0000

I wanted to share one more thought regarding this post. I went to taketheirbreathaway.com and indeed, my breath stopped for a moment when I saw the website. To be honest I just can’t stand flash websites where flash technology has been used everywhere giving you a bad usability experience. While Chip Bell is of course right with what he said (wrote), but should it not be applied to all ways of communication with clients?

By: Cleaners Edinburgh

Cleaners Edinburgh — Wed, 23 Sep 2009 10:26:24 +0000

“Create an Unexpected Experience”, “Keep it Simple”, “And, Make it Joyful” – these are fantastic recommendations. Just one extra I would add to that list – “Make Customer Feel Relaxed and Secure”

By: Kate

Kate — Sun, 02 Aug 2009 22:08:27 +0000

I love this idea, that you should go beyond expectations. It is kind of a lost art in our society of guidelines and stock answers for customer service. It is a bit harder to do with a service then it is with a product (like craker jacks) but I do it with open communications with my clients. Any time during business hours by IM or email. I find it to be very effective.