Comments on: Expert’s Corner: Lori Wizdo on Improving Customer Service From the Ground Up http://customersrock.net/2009/08/17/experts-corner-lori-wizdo-on-improving-customer-service-from-the-ground-up/ Focusing on customers, their experiences, and how businesses can make sure their customer experiences rock! Thu, 11 Mar 2010 19:39:17 -0600 http://wordpress.org/?v=2.8.4 hourly 1 By: Cleaners Edinburgh http://customersrock.net/2009/08/17/experts-corner-lori-wizdo-on-improving-customer-service-from-the-ground-up/comment-page-1/#comment-3782 Cleaners Edinburgh Thu, 15 Oct 2009 10:12:21 +0000 http://customersrock.net/?p=1303#comment-3782 I think the major problem for all companies with a separate customer service department is that they indeed use old and very limited technology frustrating not only customers but also employees. As it was stated in another post, happy employees affect the happiness of your customers. I think the major problem for all companies with a separate customer service department is that they indeed use old and very limited technology frustrating not only customers but also employees. As it was stated in another post, happy employees affect the happiness of your customers.

]]> By: Carpet Cleaning Edinburgh http://customersrock.net/2009/08/17/experts-corner-lori-wizdo-on-improving-customer-service-from-the-ground-up/comment-page-1/#comment-3775 Carpet Cleaning Edinburgh Tue, 13 Oct 2009 00:17:55 +0000 http://customersrock.net/?p=1303#comment-3775 too true! its amazing how customers remember small tings that you do wrong i.e. being late etc over all the other good things you do! too true! its amazing how customers remember small tings that you do wrong i.e. being late etc over all the other good things you do!

]]> By: Becky Carroll http://customersrock.net/2009/08/17/experts-corner-lori-wizdo-on-improving-customer-service-from-the-ground-up/comment-page-1/#comment-3659 Becky Carroll Wed, 16 Sep 2009 19:21:21 +0000 http://customersrock.net/?p=1303#comment-3659 Thanks for your comment and the post, Ada. I agree that the entire customer experience needs to be managed when taking care of customers, and the part that is the most visible is customer service. When something goes wrong, it negates all the other good things a company is doing, including great marketing, cool websites, and "engaging" social media. That's why companies need a strategy for how they will deal with customers across all touchpoints rather than just hoping for the best with "random acts of customer service". Thanks for your comment and the post, Ada. I agree that the entire customer experience needs to be managed when taking care of customers, and the part that is the most visible is customer service. When something goes wrong, it negates all the other good things a company is doing, including great marketing, cool websites, and “engaging” social media.

That’s why companies need a strategy for how they will deal with customers across all touchpoints rather than just hoping for the best with “random acts of customer service”.

]]> By: Ada Wong http://customersrock.net/2009/08/17/experts-corner-lori-wizdo-on-improving-customer-service-from-the-ground-up/comment-page-1/#comment-3658 Ada Wong Wed, 16 Sep 2009 18:52:22 +0000 http://customersrock.net/?p=1303#comment-3658 Carroll, I had a horrific customer service experience recently with a major utility company, maybe you and Lori should ring them up... Here are the marketing insights I drew from the incident - http://ow.ly/pG48 Carroll, I had a horrific customer service experience recently with a major utility company, maybe you and Lori should ring them up…

Here are the marketing insights I drew from the incident – http://ow.ly/pG48

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