Comments on: The Importance of Customer Listening http://customersrock.net/2010/04/26/the-importance-of-customer-listening/ FOCUSING ON CUSTOMERS, THEIR EXPERIENCES, AND HOW BUSINESSES CAN MAKE SURE THEIR CUSTOMER EXPERIENCES ROCK! Thu, 17 May 2012 17:52:55 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: The Importance of Customer Listening « Singapore Service Academy :: Creating World Class Cultures of Service Excellence http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-9046 The Importance of Customer Listening « Singapore Service Academy :: Creating World Class Cultures of Service Excellence Mon, 19 Dec 2011 08:43:42 +0000 http://customersrock.net/?p=1529#comment-9046 [...] For original article, go here [...] [...] For original article, go here [...]

]]> By: Top 17 must read: build a business with fantastic service ethos | The voice of the customer http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-5483 Top 17 must read: build a business with fantastic service ethos | The voice of the customer Thu, 16 Sep 2010 13:50:00 +0000 http://customersrock.net/?p=1529#comment-5483 [...] -This post on the importance of customer listening by Becky Carroll at Customers Rock is great. Customer listening is what we’re all about here, hence why our blog is called The Voice of the Customer. It’s easy and simple to improve, you just have to listen. [...] [...] -This post on the importance of customer listening by Becky Carroll at Customers Rock is great. Customer listening is what we’re all about here, hence why our blog is called The Voice of the Customer. It’s easy and simple to improve, you just have to listen. [...]

]]> By: bathroomsinksGuy http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-5156 bathroomsinksGuy Fri, 30 Jul 2010 13:43:57 +0000 http://customersrock.net/?p=1529#comment-5156 The thing is, listening too much is ust lketting the customer take control. I think there is a cut off point whereby you need to have the customer listen too. The thing is, listening too much is ust lketting the customer take control. I think there is a cut off point whereby you need to have the customer listen too.

]]> By: ESTA USA http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-5054 ESTA USA Thu, 24 Jun 2010 15:13:47 +0000 http://customersrock.net/?p=1529#comment-5054 Interesting article. By the way - come back with new posts, Customers Rock, we miss you! Interesting article. By the way – come back with new posts, Customers Rock, we miss you!

]]> By: Banquet Manager http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-5050 Banquet Manager Tue, 22 Jun 2010 10:12:04 +0000 http://customersrock.net/?p=1529#comment-5050 Hello, I just came across your blog from Customers Service Carnival and enjoyed it very much. I'm a banquet manager and write a blog about the daily aggravations that go with my job...from cranky chefs to nasty customers and everything in between, so I appreciate your viewpoint on most of your posts. Have a great day! <a href="http://soyouwanttobeabanquetmanager.blogspot.com" rel="nofollow">So You Want To Be a Banquet Manager</a> Hello,
I just came across your blog from Customers Service Carnival and enjoyed it very much. I’m a banquet manager and write a blog about the daily aggravations that go with my job…from cranky chefs to nasty customers and everything in between, so I appreciate your viewpoint on most of your posts. Have a great day!
So You Want To Be a Banquet Manager

]]> By: angel bid http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-4950 angel bid Mon, 10 May 2010 12:49:45 +0000 http://customersrock.net/?p=1529#comment-4950 I wish my workplace was dog-friendly. It must be fantastic to have such employer. I wish my workplace was dog-friendly. It must be fantastic to have such employer.

]]> By: Jeff Hazel http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-4899 Jeff Hazel Wed, 28 Apr 2010 14:53:15 +0000 http://customersrock.net/?p=1529#comment-4899 These companies are spot-on accurate re: importance of listening to customers. According to recent Convergys research, many consumers don't feel that companies always listen or respond to their needs. The price: higher rates of attrition. Check out this blog on how customers are increasingly vocal and how companies can listen up: http://www.convergys.com/insights/guest/customers-want-to-be-heard-are-you-listening/ These companies are spot-on accurate re: importance of listening to customers. According to recent Convergys research, many consumers don’t feel that companies always listen or respond to their needs. The price: higher rates of attrition.

Check out this blog on how customers are increasingly vocal and how companies can listen up: http://www.convergys.com/insights/guest/customers-want-to-be-heard-are-you-listening/

]]> By: Nate http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-4894 Nate Tue, 27 Apr 2010 16:38:22 +0000 http://customersrock.net/?p=1529#comment-4894 It's so easy to lose contact with your actual customers. Sometimes we perceive 'customers' as some ominous group of faceless and nameless people. We forget that they are real individuals, and that each individual appreciates quality products and great service. We win our livelihood one person at a time... one loyal customer at a time. It’s so easy to lose contact with your actual customers. Sometimes we perceive ‘customers’ as some ominous group of faceless and nameless people. We forget that they are real individuals, and that each individual appreciates quality products and great service. We win our livelihood one person at a time… one loyal customer at a time.

]]> By: minnie http://customersrock.net/2010/04/26/the-importance-of-customer-listening/comment-page-1/#comment-4892 minnie Tue, 27 Apr 2010 12:09:34 +0000 http://customersrock.net/?p=1529#comment-4892 "Customer wall" is a great idea, but I also love HP's approach. it's something quite unusual but definietely beneficial for both parties. “Customer wall” is a great idea, but I also love HP’s approach. it’s something quite unusual but definietely beneficial for both parties.

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